How can my account be added as an external user in the tenant? Or How can I change subscription from The Microsoft Workplace Discount Program?

Question

Dear esteemed colleagues 

I hope this message finds you well. I am writing to seek your assistance or guidance regarding a particular issue that I am currently encountering.

 

I purchased the Microsoft 365 Family Subscription for personal use. I made this purchase based on the discounted offer announced by my organisation's IT Department (M365 Project), as outlined below:

 

[Anyone with a work email address can enjoy the flexibility and convenience of an annual subscription for Microsoft 365 at a discounted price (-30%!) for use on personal devices.]

 

In anticipation of an upcoming interview, I need to join a meeting on Microsoft Teams via a link that was provided to me. However, it is essential that I use the same email (******@gmail.com) I used to apply for the job. Unfortunately, I have encountered a challenge. I was unsuccessful despite several attempts while trying to sign in to the Teams App. Even when I try to subscribe to free personal Teams, it is not possible because I already have a Teams account that uses the same email. Furthermore, attempting to sign in through the web portal resulted in the following error message:

 

[Sign in

Sorry, but we’re having trouble signing you in.

AADSTS50020: User account '******@gmail.com' from identity provider 'live.com'

does not exist in tenant 'ICC-CPI' and cannot access the application '5e3ce6c0-2b1f-

4285-8d4b-75ee78787346'(Microsoft Teams Web Client) in that tenant. The account

needs to be added as an external user in the tenant first. Sign out and sign in again with

a different Azure Active Directory user account.

 

Troubleshooting details

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Request Id: cb438ee3-ffd6-4caf-a48c-1836a1c80a00

Correlation Id: 51c0fd57-f532-4251-83a1-40fd785f5cc4

Timestamp: 2023-07-29T21:06:35Z

Message: AADSTS50020: User account '******@gmail.com' from identity provider 'live.com' does

not exist in tenant 'ICC-CPI' and cannot access the application '5e3ce6c0-2b1f-4285-8d4b-

75ee78787346'(Microsoft Teams Web Client) in that tenant. The account needs to be added as an

external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

 

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I have contacted my organisation's IT department, but they have said they are not able to solve my issue. Considering the urgency and importance of this matter due to my forthcoming interview, I would greatly appreciate your assistance in resolving this issue.

 

Thank you in advance for your attention to this matter. I look forward to your kind assistance.

 

Kind regards,

 

 

Answer 1

@Geofrey G. Luguma

How can my account be added as an external user in the tenant?

To add an external user to a tenant, you will need to have the appropriate permissions. Here are the general steps:

1. Go to the Microsoft Entra admin center.
2. Select "Users" from the left-hand menu.
3. Click "Invite External User" and enter the user's email address.
4. Check if this user could receive the invitation emails
5. Add the user to the appropriate groups and assign any necessary permissions.

According to your error message, there are several factors could cause this issue, you could check each link and find its solution:

Cause 1: Used unsupported account type (multitenant and personal accounts)

Cause 2: Used the wrong endpoint (personal and organization accounts)

Cause 3: Signed in to the wrong tenant

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