Login via RDP, AzureAD, Win10

Question

Hello

I have windows10, there is a user on it, which I see is described as AzureAD\user in the accounts, but I do not have a windows server or any domain in the network. I don't know where this AzureAD came from. Maybe it has something to do with office365.

I need to log in via RDP to this computer but I get this message:

An authentication error has occurred.

The Local Security Authority (LSA) could not be contacted.

e.t.c.

No matter what I type in the login window, it won't let me through RDP I tried AzureAD\user, same user

How do I log in to this computer via RDP?

Answer 1

Hello Piotr,

Thank you for your question and for reaching out with your question today.

It seems that your Windows 10 user account might be linked to an Azure AD account, which could be a result of using Office 365 or other Microsoft services that utilize Azure Active Directory for authentication. However, since you're having trouble logging in via RDP, here are a few steps you can take to troubleshoot the issue:

1. Use Correct Credentials: Make sure you're using the correct credentials to log in. If it's an Azure AD user, use the AzureAD\user format, and if it's a local user, use the computer name or localhost as the domain, followed by the username.
2. Password Reset: If you're unsure about the password or suspect it might be incorrect, you could try resetting the password for the Azure AD user account via the associated Microsoft account portal.
3. Check Network Connectivity: Ensure that the computer you're trying to RDP into is reachable on the network. Network issues could prevent the Local Security Authority (LSA) from being contacted.
4. Local Account Login: If the Azure AD login isn't working, try creating a new local user account on the Windows 10 computer. This can be done through the Control Panel > User Accounts > Manage Accounts. Then, try logging in using the newly created local account.
5. Azure AD Authentication: If you're still unable to RDP, you might need to troubleshoot the Azure AD authentication. This could involve checking the Azure AD configuration, verifying user permissions, and ensuring proper connectivity to Azure AD services.
6. Firewall and Security Software: Make sure that any firewall or security software isn't blocking RDP connections. You might need to configure your firewall to allow incoming RDP connections.
7. Group Policy: Check if any Group Policies are configured that might affect RDP access or Azure AD authentication.
8. Remote Settings: On the target computer, ensure that Remote Desktop is enabled and configured to allow RDP connections. You can find this in the System Properties > Remote tab.
9. Windows Updates: Ensure that your Windows 10 computer is up to date with the latest updates and patches.

I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

If the reply was helpful, please don’t forget to upvote or accept as answer.

Best regards.