25,262 questions
Registration Timed Out - MFA for Office 365 account
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 77%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDR%3C/text%3E%3C/svg%3E)
Dalton Reeves
146
Reputation points
This started happening this week. 2 different cloud accounts within Office 365 that are licensed with E5 or E1 and it will not move past the QR code screen, just times out with a worthless, 0 information error...
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Givary-MSFT 35,626 Reputation points Microsoft Employee Moderator2023-08-10T12:26:12.57+00:00 @Dalton Reeves Thank you for reaching out to us, As I understand you are couple of your user accounts facing issue while registering authenticator app.
As a troubleshooting step, try to clear the cache and try it again or connect to different wifi network and verify it it helps.
You can try the steps mentioned here - https://support.microsoft.com/en-us/account-billing/manually-add-an-account-to-the-microsoft-authenticator-app-3bcc3672-6241-48ab-926c-6a6139e5f670
If the above suggestions doesnt help, Please send me an email to 'AzCommunity@microsoft.com' with Sub - Attn: Givary and following details in the email body:
Link to this thread/post
We can connect offline and discuss further on this.
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