Windows 11 sign in using Azure AD User - GoDaddy Tenant - Cannot logon saying wrong password

BobH-3096 141

Hi:

New Windows 11 computer. Completed the out of box wizard (OOBE) with an Azure AD user from a GoDaddy tenant. User signed in as expected (diverted to GoDaddy logon page during OOBE to authenticate user), setup Office, etc. Everything working normally.

Restarted computer to finished installing some Windows updates and now cannot sign in using same Azure AD user. I enter email address and correct password but it responds that password is incorrect. Verified password works for user from another computer, and I used same password during OOBE. Furthermore, cannot sign in to new computer at all since that's the only user.

Thank you,

Bob H.

Limitless Technology 44,221 Reputation points

2023-08-09T08:14:44.9966667+00:00

Hello there,

If you're experiencing issues signing into Windows 11 using an Azure AD user from a GoDaddy tenant and receiving an incorrect password error, there could be several reasons for this problem. Here are some steps you can take to troubleshoot the issue:

Check Password: Ensure that you are entering the correct password for the Azure AD user. Passwords are case-sensitive, so make sure the Caps Lock key isn't accidentally turned on.

Password Reset: If you're certain the password is correct but still can't log in, try resetting the password for the Azure AD user through the Azure portal.

Network Connection: Make sure you have a stable internet connection. Sometimes, network issues can lead to authentication problems.

Azure AD Configuration: Verify that your Azure AD user account is properly configured and assigned the necessary permissions to log in to Windows 11.

Multi-Factor Authentication (MFA): If you have MFA enabled for the Azure AD user, ensure that you're completing the MFA process correctly.

User Principal Name (UPN): Make sure you're using the correct User Principal Name (UPN) to sign in. The UPN is usually in the format of username@domain.

GoDaddy Tenant Configuration: Check the GoDaddy tenant settings to ensure there are no restrictions or policies that might be preventing the user from logging in.

Password Policy: Check if there are any password policies set up in your Azure AD or GoDaddy tenant that could be affecting the ability to log in.

Device Registration: Ensure that the device you're trying to log in from is registered with Azure AD and meets the necessary compliance policies.

Time Synchronization: Sometimes, incorrect time settings on the device can lead to authentication failures. Make sure the date and time settings on your Windows 11 system are accurate.

Password Synchronization: If you're using Azure AD Connect to synchronize passwords between on-premises AD and Azure AD, ensure that the synchronization is working as expected.

I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

Hope this resolves your Query !!

--If the reply is helpful, please Upvote and Accept it as an answer--
Marilee Turscak-MSFT 36,811 Reputation points Microsoft Employee

2023-08-09T19:12:17.6966667+00:00

Hi BobH-3096,

There are a number of variables that could cause this issue. I would recommend verifying the possible causes and resolutions in the Unable to sign in troubleshooting guide.

1 answer

ppcconsultingllc 0 Reputation points

2024-03-20T18:50:13.7566667+00:00

Did anyone read his second paragraph? I have the same issue with a GoDaddy Microsoft built account you can login with the email/password combination to office.com. You can join the computer to the Entra Domain. However, when you restart and choose other user and type those exact same credentials you get the "The user name or password is incorrect. Try again." same credentials work on office.com or godaddy. Why is it letting you join the Entra domain but will not let you login with those same credentials?
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