No Default tenant assigned

Question

I have successfully obtained my MCT Certification. However, upon attempting to create an account using the same email address, I realized that there is no default tenant assigned. Additionally, the option to create a tenant is disabled. Whenever I try to access any service, I encounter an "Experiencing authentication issues" error related to the access token. This problem persists even when I attempt to submit a help and support ticket request through the Azure portal. I kindly request assistance in resolving this issue.

Additional information from the call to get a token:

Extension: Microsoft_Azure_Support

Resource: self

Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Support' because the user account is not a member of tenant 'xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx'

Answer 1

Hi @Yash Khatod ,

I understand you are trying to access Azure Active Directory and facing issues.
This is due to you sign into Microsoft services tenant (f8cdef31-a31e-4b4a-93e4-5f571e91255a) as a standard user with restricted access.

This error usually occurs when you sign into Azure Portal using your personal account which is not added as an external/guest user to an Azure AD tenant.

You can ask the global administrator to invite you as a guest user as mentioned here: https://learn.microsoft.com/en-us/azure/active-directory/external-identities/add-users-administrator#add-guest-users-to-the-directory. When you accept the invite sent to you via email and added to tenant, then you can also create your own tenant navigating to https://portal.azure.com/#create/Microsoft.AzureActiveDirectory.

Alternatively, if you want to perform administrative actions, you must have administrative access to the tenant, for which you need to create your own tenant rather than using the Microsoft Services tenant.
When you create a new tenant, you by default become the Global Administrator of the new tenant and have full access to all the options in that tenant.
To create a new tenant, open in-private/incognito browser window, access https://azure.microsoft.com/en-us/free/ to create a free Azure account.

Once the new account is created, you should be able to see and switch to the new tenant by clicking on the settings icon as highlighted below:

Hope this will help.

Thanks,

Shweta

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Answer 2

Hello @Shweta Mathur

I am the only one root user and global administrator within this domain. I was in the process of generating a new account for personal practice, using my personal email address. It's important to note that this account creation is not associated with any external company or guest user status.

Kindly provide additional details so that I can effectively address the encountered error.

Thank you.