Application error with excel.exe

Question

When we open the excel file, excel.exe can't to run and the application would be quit. How can I debug? Attached the error eventvwr for your reference.

Faulting application name: EXCEL.EXE, version: 16.0.15601.20706, time stamp: 0x64abe7ed

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x0000000000000000

Faulting process id: 0x24d4

Faulting application start time: 0x01d9ca94ff43da4a

Faulting application path: C:\Program Files\Microsoft Office\Root\Office16\EXCEL.EXE

Faulting module path: unknown

Report Id: df627c9a-982f-4d48-af90-bbb5e41a3ea1

Faulting package full name:

Faulting package-relative application ID:

Answer 1

Hi,

You are currently facing an access violation error (0xc0000005), which generally means that Excel is attempting to access memory that it is not authorized to access. These errors can be caused by a number of things, such as corrupt installations or software conflicts.

In such cases, here are some things you can do-

1. Try repairing your Microsoft Office installation.
2. Ensure that your Windows operating system and Microsoft Office are both up to date.
3. To determine if a particular add-in is the problem, disable all of the Excel add-ins and then gradually start enabling them one at a time.
4. If Excel works fine in Safe Mode, it's likely that an add-in is causing the problem. So try running it in safe mode.
5. Run a hardware diagnostic to check for any potential hardware problems.
6. Run the System File Checker tool (sfc /scannow). It can help identify and repair any corrupted or missing system files that might be causing the issue.

Best Regards.