Intune Android Fully Mannaged Profil

Question

Hello,

I am encountering an issue with Android Enrollment. I would like to enroll my Android device using the "Corporate-owned, fully managed user devices" option. However, when I attempt to register my device, I receive an error message stating: "Something went wrong. Please try again and then contact your organization's support if the problem continues." Interestingly, when I test the enrollment process with the same configuration and the same device on a different tenant, I do not encounter this issue.

Do you have any ideas why I am unable to register my device ?

Quentin

Answer 1

@Quentin Lainay, Thanks for posting in Q&A. 

According to your description, we understand that you encounter an issue that one tenant can do Android Enrollment using “Corporate-owned, fully managed user devices” options, one can not do Android Enrollment using “Corporate-owned, fully managed user devices” options with the same device. I did some research about the issue, for the issue, here are some information you can check:

• Make sure Android Enterprise is supported in your region in the issued tenant. Here is the related link: Get started with Android Enterprise - Android Enterprise Help (google.com)
• Check whether the mobile device management (MDM) authority set to Microsoft Intune in the issued tenant. You can follow the steps to Set MDM authority to Intune : Set the mobile device management authority - Microsoft Intune | Microsoft Learn
• Check and see if Microsoft Intune license is assigned to the user in the issued tenant. Here are the detailed information about Microsoft Intune : Licenses available for Microsoft Intune | Microsoft Learn
• Check whether just one  Android device can not enroll successfully or all devices can not enroll successfully in the issued tenant.

If all above you check is fine and you still can not enroll successfully , please open case to get support.

Here is a link about how to open case in Intune step by step:

Get support in the Microsoft Intune admin center - Microsoft Intune | Microsoft Learn

 

Having a nice day!

 

---

If the answer is helpful, please click "Accept Answer"  and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.