New Outlook (v. 16.75) cannot move emails to folders

Question

I've just moved over from legacy Outlook to Outlook for Mac 16.75.2.

I have a number of folders for my existing clients. These appear in the 'On my Computer' section in the left hand column of Outlook.

In the new Outlook, when I receive an email I want to keep, I can't drag and drop it into an existing folder. I can however create new folders and drop them there but thats not convenient at all.

Also, I cant move my emails (1000's) from the existing folders to any other location.

Any ideas?

Answer 1

Hi @Patrick Ramsden ,

Thanks for your reply!

Based on my research, i found that "Move message to another folder" is available in the same account. So i'm afraid that it's the root reason that you cannot move the email to on my computer folder.

Please kindly understand that many functions are not designed at present. To get this feature more quickly, I have found a post in feedback collection website and you could vote for it. Many features of our current products are designed and upgraded based on customers’ feedback. You can also make suggestions on that website and hope Microsoft will notice this in the future. Thank you for your understanding and support.

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