How to remove Microsoft two factor authenticator

Question

I had enabled two factor authentication for my Facebook account using ms authentication. But then, I lost my phone with the app on it. When I logged into ms authenticator on the new phone, I couldn't find the code to use to log into my Facebook account. And now, I can't access my Facebook account even when my Fb password is correct. Help

Answer 1

Hello Desmond,

You can follow the given steps and check if it helps:

1. Try to access Facebook from a browser or app you've used previously. Maybe you're still logged in on an old laptop, your work computer, or your tablet. When you find a device where you can still access Facebook, you should see a notification asking you to approve the new login.
2. Use a Saved Recovery Code: After setting up two-factor authentication, you had the chance to save a set of recovery codes as a backup. (Maybe you printed the code, took a screenshot, or wrote it down and stored it in a safe location.)
3. Confirm Your Identity: If none of this is working? Submit a request to Facebook. In the menu that pops up after you select Need another way to Authenticate (select option 1), select Get More Help, and let Facebook walk you through the steps to recover your account.

Thanks & Regards

Kaia Maingi

Answer 2

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

Without a backup to restore from the only option is to work with each of the service provider's account recovery methods. The authenticator app is nothing more than a code generator. The two factor is turned on or off at the service provider end.

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