Messenger App Still Broken.

Question

Years (literally) later and the stand alone messanger app for windows still crashes on launch. This has been driving me crazy. I have tried everything. Yet still nobdy has been able to exxplain why the app faults and crashes. I know what module breaks it, but I don't know why. i Assume it's due to windows updates and the app itself not being updated by third party developers. Below is the text from the event viewer, showing the fault. Can anyone fix this?

Log Name: Application

Source: Application Error

Date: 11/08/2023 09:25:24

Event ID: 1000

Task Category: Application Crashing Events

Level: Error

Keywords:

User: DESKTOP-50S8R03\pc

Computer: DESKTOP-50S8R03

Description:

Faulting application name: Messenger.exe, version: 192.0.0.0, time stamp: 0x72ab9b09

Faulting module name: Windows.UI.Xaml.dll, version: 10.0.22621.2070, time stamp: 0xa1d6b8fe

Exception code: 0xc000027b

Fault offset: 0x00000000008720c0

Faulting process ID: 0x0x1AE8

Faulting application start time: 0x0x1D9CC2D5E19F830

Faulting application path: C:\Program Files\WindowsApps\FACEBOOK.317180B0BB486_1920.8.125.0_x64__8xx8rvfyw5nnt\app\Messenger.exe

Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll

Report ID: f672d0a9-9ad8-4a72-afec-3cbd15a7f312

Faulting package full name: FACEBOOK.317180B0BB486_1920.8.125.0_x64__8xx8rvfyw5nnt

Faulting package-relative application ID: APP

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />

<EventID>1000</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>100</Task>

<Opcode>0</Opcode>

<Keywords>0x8000000000000000</Keywords>

<TimeCreated SystemTime="2023-08-11T08:25:24.6551262Z" />

<EventRecordID>58157</EventRecordID>

<Correlation />

<Execution ProcessID="24320" ThreadID="24324" />

<Channel>Application</Channel>

<Computer>DESKTOP-50S8R03</Computer>

<Security UserID="S-1-5-21-1798755389-2131996068-1202554614-1001" />

</System>

<EventData>

<Data Name="AppName">Messenger.exe</Data>

<Data Name="AppVersion">192.0.0.0</Data>

<Data Name="AppTimeStamp">72ab9b09</Data>

<Data Name="ModuleName">Windows.UI.Xaml.dll</Data>

<Data Name="ModuleVersion">10.0.22621.2070</Data>

<Data Name="ModuleTimeStamp">a1d6b8fe</Data>

<Data Name="ExceptionCode">c000027b</Data>

<Data Name="FaultingOffset">00000000008720c0</Data>

<Data Name="ProcessId">0x1ae8</Data>

<Data Name="ProcessCreationTime">0x1d9cc2d5e19f830</Data>

<Data Name="AppPath">C:\Program Files\WindowsApps\FACEBOOK.317180B0BB486_1920.8.125.0_x64__8xx8rvfyw5nnt\app\Messenger.exe</Data>

<Data Name="ModulePath">C:\Windows\System32\Windows.UI.Xaml.dll</Data>

<Data Name="IntegratorReportId">f672d0a9-9ad8-4a72-afec-3cbd15a7f312</Data>

<Data Name="PackageFullName">FACEBOOK.317180B0BB486_1920.8.125.0_x64__8xx8rvfyw5nnt</Data>

<Data Name="PackageRelativeAppId">APP</Data>

</EventData>

</Event>

Answer 1

The error message you provided indicates that the Messenger app is crashing due to a fault in the Windows.UI.Xaml.dll module. This is a component related to the user interface framework used by Windows applications. The specific error code "0xc000027b" points to a STATUS_ILLEGAL_INSTRUCTION exception, which typically occurs when the application tries to execute an illegal or undefined instruction.

Since you've tried various troubleshooting steps and identified that the issue seems to be related to the Messenger app and the Windows.UI.Xaml.dll module, it's possible that this could be caused by a compatibility problem between the app and the specific version of the Windows.UI.Xaml.dll module installed on your system.

Here are a few steps you can try to address the issue:

Update the App: Make sure you have the latest version of the Messenger app installed. Check for updates in the Microsoft Store.

Windows Updates: Ensure that your Windows 11 is up-to-date with the latest system updates. Sometimes, updates include fixes for compatibility issues.

Compatibility Mode: You can try running the Messenger app in compatibility mode for a previous version of Windows. Right-click the app icon, select "Properties," go to the "Compatibility" tab, and try different compatibility modes.

Contact Developer Support: If the Messenger app is a third-party app and not developed by Microsoft, consider reaching out to the app developer's support for assistance. They might be aware of the issue and could provide a solution or update.

Event Viewer: The event log you provided is useful for diagnosing issues. If you're comfortable, you can search online with the specific error code and details from the event log to see if others have encountered a similar issue and found a solution.

Alternative Solutions: If the Messenger app continues to crash and no solutions are available, you might consider using the web version of Messenger through a web browser until the issue is resolved.

If the issue persists and none of the above steps resolve the problem, it might be worth considering a more in-depth technical analysis or consulting with a professional who specializes in troubleshooting software compatibility issues.