How to fix Error code: 0x3335

Question

VM is locked. ran support & troubleshooting. found out is due to low available memory instances. However, doesnt give me an answer on how to unlock VM.

Answer 1

Hi Alphy,

When a VM is locked due to low available memory, it's usually because the system is running out of memory resources to operate effectively. To potentially unlock the VM, here are a few steps you could try:

1. Reboot the VM.
2. Monitor resource usage to identify the cause.
3. Optimize applications and processes for efficient memory usage.
4. Consider resizing the VM to a higher memory configuration.
5. Check Azure subscription limits for resource allocations.
6. Review and optimize custom application code for memory efficiency.
7. Ensure operating system and software are up to date.
8. If the issue persists, contact support again with detailed information.

Regards,

Dr. Gomathi S

Answer 2

used to get this (3335 error ) often on a newly provisioned AWS ec2. turns out, it was due to RDP port being open to 0.0.0.0 ( anyIP) and there were a lot of attempted logons from ip addresses from netherland / china. All trying to login using administrator account, trying different passwords.

When there is a lot of failed RDP login attempts, system locks the Administrator account and results in error 3335.
Once i added IP filtering in my firewall ( security group) to my subnet only . it was all fine.