How to get a 6 digit pin instead of an 8 digit pin?
Hello,
I set up my login.gov account last year when I applied for global entry and set up my authetication method through Microsoft.
However, I got a new phone before they got back to me and now my authenticator gives me an 8 digit pin to enter.
BUT the login.gov website only takes 6 digit pins.
I have more than one account that I use Authenticator with and the other ones give me 6 digit pins.
Since the account I used for login.gov is for my personal email (the one that gives me 8 digits) it will not work.
There is no way to reset my authentication method on login.gov. I would have to delete my account and apply for global entry again, which means waiting another year and I need to travel for work again soon. They finally got back to me that they're ready to do the interview but there's nothing I can do until my authetication issue is fixed.
Please help,
Abigail Montalvo