How to get a 6 digit pin instead of an 8 digit pin?

Abigail Montalvo 10 Reputation points
2023-08-11T16:14:49.22+00:00

Hello,

I set up my login.gov account last year when I applied for global entry and set up my authetication method through Microsoft.

However, I got a new phone before they got back to me and now my authenticator gives me an 8 digit pin to enter.

BUT the login.gov website only takes 6 digit pins.

I have more than one account that I use Authenticator with and the other ones give me 6 digit pins.

Since the account I used for login.gov is for my personal email (the one that gives me 8 digits) it will not work.

There is no way to reset my authentication method on login.gov. I would have to delete my account and apply for global entry again, which means waiting another year and I need to travel for work again soon. They finally got back to me that they're ready to do the interview but there's nothing I can do until my authetication issue is fixed.

Please help,

Abigail Montalvo

Microsoft Security | Microsoft Authenticator
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