MFA device is lost

Question

MFA device is lost and only one admin and no alternative auth methods. Need to log a call but cannot get any details

Answer 1

In the event that you no longer have access to your Multi-Factor Authentication (MFA) device and are the sole admin without any alternative authentication options, regaining access to your account can be a complex task. Nonetheless, there are measures you can undertake to manage this circumstance:

1. Contact Microsoft Support: The most effective way to handle this situation is to contact Microsoft Support directly. You can do this through their official support channels, such as the Microsoft support website or phone support. Explain your situation and let them know that you've lost access to your MFA device and don't have alternative authentication methods. They will guide you through the account recovery process.
2. Provide Proof of Identity: To regain access to your account, Microsoft will require you to provide proof of identity to verify that you are the rightful owner of the account. This might involve providing personal information, answering security questions, and possibly providing documentation.
3. Temporary Access: In some cases, Microsoft support might provide you with temporary access to your account to perform necessary tasks while the MFA issue is being resolved.