Share via

RDS for Android - Issue with version 10.8.16.1237 ? (Touch vs. mouse mode)

Luis Vieira da Silva 20 Reputation points
2023-08-14T16:04:10.93+00:00

Hi,

We are experiencing an issue with RDS for Android. We are running a couple of hand-held scanners with Android. We use RDS. All our scanners run v10.8.15.1208 of RDS for Android but one, which runs with v10.8.16.1237. It happens that for that latter, Input mode switches always to "mouse" upon opening of RDS. Even though, it has been previously set to "touch"

Is that a (new) normal behaviour ? If yes, where can we set the by-default input mode ?

If not. In which version of RDS for Android would this bug be fixed ?

Thanks in advance
Luis

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
4,294 questions
Microsoft Intune Android
Microsoft Intune Android
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Android: An open-source mobile platform based on the Linux kernel, developed by Google, and maintained by the Open Handset Alliance.
242 questions
0 comments
Accepted answer
  1. Sergio Zovatto 75 Reputation points
    2023-10-19T09:40:36.3033333+00:00

    Hello, I have the same problem on all Android devices with last version 10.0.16.1239.

    Remote desktop starts even in mouse mode and not in touch mode as the previous versions.

    I have removed the last version and installed manually version 10.0.14.1182 and all works fine.

    Sergio

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Limitless Technology 44,011 Reputation points
    2023-08-15T13:15:57.0866667+00:00

    Hello there,

    If the issue is specific to your user account, there might be corruption in your user profile. Try creating a new user profile and see if the issue persists when logging in with the new profile

    I am unable to find this Behaviour or issue in the Known issue segment.

    Sometimes, third-party software installed on your local or remote machine can interfere with RDS settings. Temporarily disable or uninstall any software that might be causing conflicts to see if the issue persists.

    You can also report this via the feedback hub. You can raise feedback to the Microsoft team. The Feedback Hub app lets you tell Microsoft about any problems you run into https://support.microsoft.com/en-us/windows/send-feedback-to-microsoft-with-the-feedback-hub-app-f59187f8-8739-22d6-ba93-f66612949332

    Hope this resolves your Query !!

    --If the reply is helpful, please Upvote and Accept it as an answer–

    0 comments