A fatal hardware error has occurred while playing games

Question

A fatal hardware error has occurred while playing games

Paphon Jaikwang 0

I received this error while playing games usually once per day or more

A fatal hardware error has occurred.

Reported by component: Processor Core

Error Source: Machine Check Exception

Error Type: Cache Hierarchy Error

Processor APIC ID: 0

The details view of this entry contains further information.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" /> 
  <EventID>18</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>0</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000000000000000</Keywords> 
  <TimeCreated SystemTime="2023-08-15T10:22:00.7096427Z" /> 
  <EventRecordID>6627</EventRecordID> 
  <Correlation ActivityID="{f36a0403-b8c3-4663-af2f-5fc6f8292b81}" /> 
  <Execution ProcessID="3964" ThreadID="4392" /> 
  <Channel>System</Channel> 
  <Computer>DESKTOP-AJ8E54H</Computer> 
  <Security UserID="S-1-5-19" /> 
  </System>
- <EventData>
  <Data Name="ErrorSource">3</Data> 
  <Data Name="ApicId">0</Data> 
  <Data Name="MCABank">5</Data> 
  <Data Name="MciStat">0xbea0000000000108</Data> 
  <Data Name="MciAddr">0x1f8045a5a3eaa</Data> 
  <Data Name="MciMisc">0xd01a0ffe00000000</Data> 
  <Data Name="ErrorType">9</Data> 
  <Data Name="TransactionType">2</Data> 
  <Data Name="Participation">256</Data> 
  <Data Name="RequestType">0</Data> 
  <Data Name="MemorIO">256</Data> 
  <Data Name="MemHierarchyLvl">0</Data> 
  <Data Name="Timeout">256</Data> 
  <Data Name="OperationType">256</Data> 
  <Data Name="Channel">256</Data> 
  <Data Name="Length">936</Data> 
  <Data Name="RawData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ata> 
  </EventData>
  </Event>

Here's my PC's specs

AMD Ryzen 5 3600
Gigabyte B450M S2H motherboard
16GB 2666MHz RAM
NVIDIA GeForce RTX 3060

I've tried:

Reinstall Nvidia Graphic Driver using DDU
Lower GPU core clock speed by -50 MHz
Update BIOS to the latest version

These also happened:

PC crashed during Furmark stress test
Tried using Driver Verifier and got blue screen every time I booted the PC, I freaked out and rolled back in safe mode
Also this happened earlier: (they're on multiple errors but I put them together)

The description for Event ID 0 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video3

**Error occurred on GPUID: a00

\Device\Video3**

0000(0000) 00000000 00000000

\Device\Video3

**UCodeReset TDR occurred on GPUID:a00

\Device\Video3**

**Resetting TDR occurred on GPUID:a00

\Device\Video3**

Reset TDR occurred on GPUID:a00

The message resource is present but the message was not found in the message table

Wesley Li-MSFT 4,571 Reputation points Microsoft External Staff

2023-08-16T07:48:30.1433333+00:00

Hello

Will there be similar failures when not playing games?

Is there a blue screen in this game, or will there be any game?

Is there a related blue screen code or screenshot?
Paphon Jaikwang 0 Reputation points

2023-08-16T08:49:58.8766667+00:00

Sorry for the misinformation, there's no actual 'blue screen' happened but while I was playing games, my PC froze and it restarted a moment later (sometimes it just crashed the game without restart). When I checked the event viewer after the PC restarted, I found the error message above.

This usually happened when I played Genshin Impact, Honkai: Star rail, and Apex Legends, also sometimes while I was watching YouTube.

Strangely, after the first restart from this error, I was able to play the listed games without any problem, or at least for a couple hours before I turned off my PC for the day. (I was playing Genshin while writing this and it ran smoothly)

1 answer

Your answer

Wesley Li-MSFT 4,571 Reputation points Microsoft External Staff

2023-08-16T07:48:30.1433333+00:00

Hello

Will there be similar failures when not playing games?

Is there a blue screen in this game, or will there be any game?

Is there a related blue screen code or screenshot?
Paphon Jaikwang 0 Reputation points

2023-08-16T08:49:58.8766667+00:00

Sorry for the misinformation, there's no actual 'blue screen' happened but while I was playing games, my PC froze and it restarted a moment later (sometimes it just crashed the game without restart). When I checked the event viewer after the PC restarted, I found the error message above.

This usually happened when I played Genshin Impact, Honkai: Star rail, and Apex Legends, also sometimes while I was watching YouTube.

Strangely, after the first restart from this error, I was able to play the listed games without any problem, or at least for a couple hours before I turned off my PC for the day. (I was playing Genshin while writing this and it ran smoothly)

Answer 1

Limitless Technology 44,746

Hi there,

Based upon the information

Please check if there is any issues while you are in safe mode

From the Start Menu:

Click on the "Start" button (Windows icon) located at the bottom-left corner of your screen.

Click on the "Power" icon.

While holding down the "Shift" key on your keyboard, click on "Restart."

and then check if the hardware error is there or not

Also please check the disk using

Press Windows key + S, type "PowerShell," right-click on "Windows PowerShell," and select "Run as administrator."

In the PowerShell window, type the following command and press Enter:

Copy code

Repair-Volume -DriveLetter C

Replace "C" with the drive letter you want to check.

or chkdsk

and hit enter

if the issue still there

Open Settings:

Press Windows key + I to open the Settings app.

Access the Recovery Options:

In the Settings app, click on "Update & Security," then select "Recovery" from the left sidebar.

Choose Reset this PC:

Under the "Reset this PC" section, click on the "Get started" button.

Choose an Option:

You'll be presented with two options:

Keep my files: This option will remove apps and settings but keep your personal files intact.

Remove everything: This option will remove all of your personal files, apps, and settings.

Select the "Keep my files" option.

and check if the issue is solved.

And see if it helps,

Thank you

--If the reply is helpful, please Upvote and Accept as answer--

Paphon Jaikwang 0 Reputation points

2023-08-17T11:55:19.0433333+00:00

I've tried both the Powershell method and chkdsk, and neither found any problem and the crashes still persist.

Now I've reset my PC, I'll update soon if the problem is still there or if it's gone around a week later (hopefully).

Thank you so much for your answer.
Paphon Jaikwang 0 Reputation points

2023-08-17T12:03:59.7866667+00:00

(Sorry if I reply on this twice, I've already replied once and it doesn't show for me for some reason)

I've tried both the Powershell method and chkdsk, and neither found any problem, and the crashes still persist.

Now I've reset my PC, I'll be updating soon if the problem is gone for a week or if it still persists.

Thank you so much for your answer.
Paphon Jaikwang 0 Reputation points

2023-08-19T12:10:24.9366667+00:00

So, there was no problem happened during yesterday(18 Aug 2023)'s session, it gave me a little hope that this would already be fixed. But the problem still persists today (19 Aug 2023).

Here are the errors:

The screen(presumably the PC) froze and the game crashed, no restart but when I opened the event viewer, this happened:

Then I reopened the event viewer, there were a lot of errors shown there, I didn't have time to look at them because the PC froze again, this time it took a while so I just press the reset button.

After the restart, I took a look in the event viewer and found these errors:

The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video3

0000(0000) 00000000 00000000

**The message resource is present but the message was not found in the message table
**
And:

The description for Event ID 0 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video3

UCodeReset TDR occurred on GPUID:a00

**The message resource is present but the message was not found in the message table
**
Then there's A LOT of this error (over 30 of this are the same) :

The description for Event ID 0 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\Video3

Error occurred on GPUID: a00

**The message resource is present but the message was not found in the message table
**
These two are just after the system said it was recovered

\Device\Video3

**Reset TDR occurred on GPUID:a00

\Device\Video3**

**Restarting TDR occurred on GPUID:a00
**
(There's this warning before the error event, I'll put it here just in case)

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A fatal hardware error has occurred while playing games

1 answer

Your answer