This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 83%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKP%3C/text%3E%3C/svg%3E)
what does the log say?
3:34.648] [ 1] [INFO ]
[13:43:34.650] [ 1] [INFO ] ================================================================================
[13:43:34.650] [ 1] [INFO ] Application starting
[13:43:34.650] [ 1] [INFO ] ================================================================================
[13:43:34.650] [ 1] [INFO ] Start Time (Local): Tue, 15 Aug 2023 13:43:34 GMT
[13:43:34.650] [ 1] [INFO ] Start Time (UTC): Tue, 15 Aug 2023 12:43:34 GMT
[13:43:34.653] [ 1] [INFO ] Application Version: 1.5.45.0
[13:43:34.653] [ 1] [INFO ] Application Build Date: 2020-07-25 07:23:51Z
[13:43:35.772] [ 1] [INFO ] Telemetry session identifier: {c0a8972c-a894-48b2-be7f-8d305bb545b1}
[13:43:35.772] [ 1] [INFO ] Telemetry device identifier: 2F2mMEoFq/wTMGIE0Yt5250pZNBb0lOUymIAUCKxTis=
[13:43:35.772] [ 1] [INFO ] Application Build Identifier: AD-IAM-HybridSync master (1da805f80)
[13:43:35.925] [ 1] [INFO ] machine.config path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Config\machine.config.
[13:43:35.926] [ 1] [INFO ] Default Proxy [ProxyAddress]: <Unspecified>
[13:43:35.926] [ 1] [INFO ] Default Proxy [UseSystemDefault]: Unspecified
[13:43:35.926] [ 1] [INFO ] Default Proxy [BypassOnLocal]: Unspecified
[13:43:35.926] [ 1] [INFO ] Default Proxy [Enabled]: True
[13:43:35.926] [ 1] [INFO ] Default Proxy [AutoDetect]: Unspecified
[13:43:35.926] [ 1] [INFO ] Default Proxy [UseDefaultCredentials]: False
[13:43:35.966] [ 1] [VERB ] Scheduler wizard mutex wait timeout: 00:00:05
[13:43:35.966] [ 1] [INFO ] AADConnect changes ALLOWED: Successfully acquired the configuration change mutex.
[13:43:36.012] [ 1] [INFO ] RootPageViewModel.GetInitialPages: Beginning detection for creating initial pages.
[13:43:36.031] [ 1] [ERROR] Caught an exception while creating the initial page set on the root page.
Exception Data (Raw): System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlReader.MoveToContent()
at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderPersistedStateContainer.Read4_PersistedStateContainer()
--- End of inner exception stack trace ---
at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
at Microsoft.Online.Deployment.Types.PersistedState.MicrosoftOnlinePersistedStateProvider.Deserialize[T](String path)
at Microsoft.Online.Deployment.Types.PersistedState.MicrosoftOnlinePersistedStateProvider.Load()
at Microsoft.Online.Deployment.OneADWizard.UI.WizardPages.RootPageViewModel.GetInitialPagesCore()
at Microsoft.Online.Deployment.OneADWizard.UI.WizardPages.RootPageViewModel.GetInitialPages()
Are you installing version 1.5.45?
That is no longer supported:
Make sure you installing the latest version and on a supported O/S
Hi Andy,
Thanks for your prompt response.
I'm still running the older version and I'm trying to upgrade to the newer version.
are you upgrading in place? can you start fresh? What O/S is being used?