Azure AD connect issue

Question

Azure AD connect issue

Kehinde Paul Bayere 0

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Andy David - MVP 159.7K Reputation points MVP Volunteer Moderator

2023-08-15T13:23:55.5233333+00:00

what does the log say?

Kehinde Paul Bayere 0

3:34.648] [  1] [INFO ] 
[13:43:34.650] [  1] [INFO ] ================================================================================
[13:43:34.650] [  1] [INFO ] Application starting
[13:43:34.650] [  1] [INFO ] ================================================================================
[13:43:34.650] [  1] [INFO ] Start Time (Local): Tue, 15 Aug 2023 13:43:34 GMT
[13:43:34.650] [  1] [INFO ] Start Time (UTC): Tue, 15 Aug 2023 12:43:34 GMT
[13:43:34.653] [  1] [INFO ] Application Version: 1.5.45.0
[13:43:34.653] [  1] [INFO ] Application Build Date: 2020-07-25 07:23:51Z
[13:43:35.772] [  1] [INFO ] Telemetry session identifier: {c0a8972c-a894-48b2-be7f-8d305bb545b1}
[13:43:35.772] [  1] [INFO ] Telemetry device identifier: 2F2mMEoFq/wTMGIE0Yt5250pZNBb0lOUymIAUCKxTis=
[13:43:35.772] [  1] [INFO ] Application Build Identifier: AD-IAM-HybridSync master (1da805f80)
[13:43:35.925] [  1] [INFO ] machine.config path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\Config\machine.config.
[13:43:35.926] [  1] [INFO ] Default Proxy [ProxyAddress]: <Unspecified>
[13:43:35.926] [  1] [INFO ] Default Proxy [UseSystemDefault]: Unspecified
[13:43:35.926] [  1] [INFO ] Default Proxy [BypassOnLocal]: Unspecified
[13:43:35.926] [  1] [INFO ] Default Proxy [Enabled]: True
[13:43:35.926] [  1] [INFO ] Default Proxy [AutoDetect]: Unspecified
[13:43:35.926] [  1] [INFO ] Default Proxy [UseDefaultCredentials]: False
[13:43:35.966] [  1] [VERB ] Scheduler wizard mutex wait timeout: 00:00:05
[13:43:35.966] [  1] [INFO ] AADConnect changes ALLOWED: Successfully acquired the configuration change mutex.
[13:43:36.012] [  1] [INFO ] RootPageViewModel.GetInitialPages: Beginning detection for creating initial pages.
[13:43:36.031] [  1] [ERROR] Caught an exception while creating the initial page set on the root page.
Exception Data (Raw): System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing.
   at System.Xml.XmlTextReaderImpl.Throw(Exception e)
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlReader.MoveToContent()
   at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderPersistedStateContainer.Read4_PersistedStateContainer()
   --- End of inner exception stack trace ---
   at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events)
   at Microsoft.Online.Deployment.Types.PersistedState.MicrosoftOnlinePersistedStateProvider.Deserialize[T](String path)
   at Microsoft.Online.Deployment.Types.PersistedState.MicrosoftOnlinePersistedStateProvider.Load()
   at Microsoft.Online.Deployment.OneADWizard.UI.WizardPages.RootPageViewModel.GetInitialPagesCore()
   at Microsoft.Online.Deployment.OneADWizard.UI.WizardPages.RootPageViewModel.GetInitialPages()

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Andy David - MVP 159.7K Reputation points MVP Volunteer Moderator

2023-08-15T13:23:55.5233333+00:00

what does the log say?

Answer 1

Andy David - MVP 159.7K MVP Volunteer Moderator

Are you installing version 1.5.45?

That is no longer supported:

https://learn.microsoft.com/en-us/azure/active-directory/hybrid/connect/reference-connect-version-history#looking-for-the-latest-versions

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Make sure you installing the latest version and on a supported O/S

https://learn.microsoft.com/en-us/azure/active-directory/hybrid/connect/how-to-connect-install-prerequisites

Azure AD Connect must be installed on a domain-joined Windows Server 2016 or later. We recommend using domain-joined Windows Server 2022. You can deploy Azure AD Connect on Windows Server 2016 but since Windows Server 2016 is in extended support, you may require a paid support program if you require support for this configuration.

Kehinde Paul Bayere 0 Reputation points

2023-08-15T13:58:44.96+00:00

Hi Andy,

Thanks for your prompt response.

I'm still running the older version and I'm trying to upgrade to the newer version.
Andy David - MVP 159.7K Reputation points MVP Volunteer Moderator

2023-08-15T14:21:44.2733333+00:00

are you upgrading in place? can you start fresh? What O/S is being used?

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Azure AD connect issue

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