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Can't get verification code

Hayeon Park 40 Reputation points
Aug 16, 2023, 6:35 PM

After entering ID and PW, 'Verify your identity' comes out.

It seems be the old phone number, so I can't get text or call at all. Please help how I can sign in.

Windows 365 Business
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Accepted answer
  1. Anonymous
    Aug 16, 2023, 7:17 PM

    number is not belongs to me anymore.

    Sounds like the account is lost but try here. https://account.live.com/acsr

    Please don't forget to close up the thread here by marking answer.


2 additional answers

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  1. Anonymous
    Aug 16, 2023, 6:47 PM

    Try to sign in to your account but select the Sign in another way link on the Two-factor verification page. (assumes "another way" has been previously setup)

    --please don't forget to upvote and Accept as answer if the reply is helpful--


  2. Hayeon Park 40 Reputation points
    Aug 16, 2023, 7:23 PM


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