This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 39%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHP%3C/text%3E%3C/svg%3E)
After entering ID and PW, 'Verify your identity' comes out.
It seems be the old phone number, so I can't get text or call at all. Please help how I can sign in.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
number is not belongs to me anymore.
Sounds like the account is lost but try here. https://account.live.com/acsr
Please don't forget to close up the thread here by marking answer.
Sorry to keep bothering you, but it doesn't work.
I found note that I can't recover my account this way since its account has two step verification.
So, there's nothing I can sign-in this account?
Sorry, but that is correct, the account is lost without an alternate method. Please don't forget to close up the thread here by marking answer.
Try to sign in to your account but select the Sign in another way link on the Two-factor verification page. (assumes "another way" has been previously setup)
--please don't forget to upvote and Accept as answer if the reply is helpful--
After selecting Sign in another way, Verify your identity keep pop out... I can't do anything becuase of "Verify your identity"..!!
What other methods are listed?
Text and call.
I'd choose the text option, but either one could work.
The text and call might go to someone I don't know. The number is not belongs to me anymore. Plz help....
The ID is,
******@sittech.onmicrosoft.com
for your ref.
Sorry, but that is correct, the account is lost without an alternate method. Please don't forget to close up the thread here by marking answer.
Please don't forget to close up the thread here by marking answer.