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Hi There!
Since yesterday I'm not able to see any data in graphs I made in IOT Central. I can see the data coming in on each device but nothing on graphs in the Dashboard or Data explorer
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Ashish Andhari Greetings!
Could you share the region in which your resource is deployed?
Are you seeing any details related to this issue on Azure Service Health page?
Hi @AshokPeddakotla-MSFT . No I cant see any issues on Azure Service Health portal.
Resource is deployed in 'Australia East'
Ashish Andhari Thanks for the details. I have notified to the respective team take a look into the issue. Please stay tuned for further updates.
Thank you @AshokPeddakotla-MSFT
Please let me know as soon as there is an update
Hi @AshokPeddakotla-MSFT Have you heard anything from the team? Its a time sensitive issue for my project
Ashish Andhari I haven't heard anything yet from the team.
For a deeper investigation and immediate assistance on this issue, please file a support request @ https://aka.ms/azsupt? If you do not have access to a support plan, let me know.
Hi @AshokPeddakotla-MSFT Yes I'm owner of the resource group but for some reason I cant generate support ticket. Is there an alternative way to contact support team?
Yesterday I made one more IoT Central resource and setup the same four devices on this new resource. Dashboard and Data Explorer worked for half a day and now I'm having the same issue
Ashish Andhari To create a support request, you must be an Owner, Contributor or be assigned to the Support Request Contributor role at the subscription level.
Thank you @AshokPeddakotla-MSFT I'll try to get myself the access. Meanwhile is there any alternative way to contract the support team?
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I have this issue too, i could not fix it. I have tried to change all map aliases, templates and telemetries for 2 weeks. Is there any progress?
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Hi @Erol SERTER | PEAKUP @Ashish Andhari Sorry, IoT Central team has identified a bug from our side and just released a quick fix on production yesterday afternoon. The issue should be resolved now. Please validate the dashboard from your end and let us know if you still run into any issues. Thanks!
I've just checked the dashboard and it looks fine. I can see my raw data in the dashboard. Thanks!
Erol SERTER | PEAKUP Thanks for the confirmation.
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