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Ticket 2308220010007159 has been registered for the MPN team. See below. There is no other option to report it otherwise.
Please help us
MPN stuck on Employment verification and cancelled - U R G E N T -
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Vesting IT
10
Reputation points
We are stuck on the Employment verification process. We allready provide all information according the article https://docs.microsoft.com/en-us/partner-center/verification-responses
I don’t know what to do next. There is now great urgency to have the Microsoft CSP environment active.
I have sent an invoice for the domain hosting for our domain
- I have uploaded both company filing docs and a domain registration invoice
- I have sent an official letter on behalf of our company stating that the domain is owned by our company and that i (also owner) may perform all actions to activate Microsoft CSP.
- I have sent an official printout from the Dutch Authority and registrar SIDN with the Whois printout. In this statement is visibale that our e-maildomein is held by out company
- Also, all contact details and company name are now visible on the company website
But still my application was rejected with the message __"Our system has indicated multiple failed attempts from your account. We are unable to proceed with your Account Verification."
This seems like an automated process because all information is completely correct.
Please help resolve this issue now!
Thank you very much.
greeting
Job
{count} votes
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Roy Li - MSFT 34,186 Reputation points Microsoft External Staff2023-08-18T01:16:31.9633333+00:00 Please open a free support ticket here: Contact Us. Go to Contact us tab , find Non-Technical Support - Dashboard and choose SUBMIT AN INCIDENT. You could talk to the store team directly and confirm this behavior. The store team could check the status of your account in the back end.
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Vesting IT 10 Reputation points
2023-08-21T09:39:53.35+00:00 I have extensively documented the problem with Support. Every time I get an automated email with the same request. I have provided all relevant information several times and it is also complete as desired.
There is simply no solution when the problem is really urgent.
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Roy Li - MSFT 34,186 Reputation points Microsoft External Staff
2023-08-21T10:11:17.3333333+00:00 May I know that are you open the ticket via the way I suggested?
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Vesting IT 10 Reputation points
2023-08-22T13:15:11.7933333+00:00 Surely I have followed the way as you indicated. But because this is Partner support, you will be referred to Partner support in the process.
For the third time I have delivered the whole EVERYTHING and there is an automated answer every time.
After delivery I receive an email that:
"We've successfully verified your Partner Center profile MpnId 6767020 information
We've successfully verified your profile, and you now have full access to Microsoft Partner Center. Sign in to your Partner Center dashboard to:"
- But in the partner portal the status remains on rejected.
Our business is now at a standstill. It has really become so urgent and no one is helping us further
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Roy Li - MSFT 34,186 Reputation points Microsoft External Staff
2023-08-23T06:20:55.94+00:00 Could you please share the ticket number here? I'll send the ticket to the Store team and ask them to check this behavior and contact you.
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Job van den Berge 0 Reputation points2023-08-23T07:01:32.4866667+00:00 Tyx Roy! Ticket Case 2308220010007159
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Roy Li - MSFT 34,186 Reputation points Microsoft External Staff
2023-08-23T10:00:41.7466667+00:00 I've sent an email to the Store team and ask them to check your ticket again. Please follow up on the ticket and wait for the response.
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Vesting IT 10 Reputation points
2023-08-23T19:32:48.6566667+00:00 Ha Roy,
Still heard nothing and the business is in crisismode now licenses cannot be bought. Please ask your colleague to help and verify manually the verification documents i send.
thx!
JOB
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Roy Li - MSFT 34,186 Reputation points Microsoft External Staff
2023-08-24T01:33:50.86+00:00 Based on the information I got, your ticket has been handled by another team. And actually, your issue is more related to MPN not Partner Center. The Microsoft Partner Center tag only handles questions about registering a developer account and publishing apps to the Microsoft Store. Store team suggests you open a request with the MPN support: https://partner.microsoft.com/en-US/support/?stage=1
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Vesting IT 10 Reputation points
2023-08-24T12:22:30.22+00:00 Dear Roy,
I'm sorry to say it, but what you're saying isn't true.
I created the case in the right way, in the right place. I used the recommended selection myself when creating the ticket.
If I follow the steps again from your link, I will end up in the right place again. Can't create another ticket with the same "verification problem"
See the screenshots.
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Vesting IT 10 Reputation points
2023-08-24T12:25:59.54+00:00 to be clear, it is ticket 2308220010007159
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Roy Li - MSFT 34,186 Reputation points Microsoft External Staff
2023-08-25T01:48:11.63+00:00 I have to say that our partner center support can't offer more help about your issue. The question is out of the scope of Microsoft Partner Center tag. It needs support from the MPN team. So please try the MPN support channel.
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Krisna Rahmat 0 Reputation points2025-02-27T09:50:30.2366667+00:00 Did you solve this problem?
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