Able to access Teams and add members, etc. However, suddenly, when I go to one of Teams, I can access Class Material and some sub-folders, but get looped back to Class Materials when I try to access my destination folder. I can only access when I bypass and open in Sharepoint. I have reinstalled Teams, am up-to-date on my OS. I give up. I am quite angry, too. This is not a good sentiment to carry around as a teacher that has integrated Teams in classroom operation. Oh, and my Macbook Air 2017 works on Teams just fine.

@richard todd leroux , Does this issue persist all the time? Does this issue only happen on one team? Does anyone else have the same issue? It recommends you try to sign in Teams web client( https://teams.microsoft.com ) and check if it can work properly. Due to the permissions and file security options set in SharePoint are automatically reflected within Teams, you could confirm with the IT admin about this aspect. If the response is helpful, please click " Accept Answer " and upvote it. Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Macbook Air 2020 and Teams problems

Accepted answer

Sharon Zhao-MSFT 25,066 Reputation points Microsoft Vendor

2020-10-22T08:35:40.117+00:00

@richard todd leroux ,

Does this issue persist all the time?

Does this issue only happen on one team?

Does anyone else have the same issue?

It recommends you try to sign in Teams web client(https://teams.microsoft.com) and check if it can work properly.

Due to the permissions and file security options set in SharePoint are automatically reflected within Teams, you could confirm with the IT admin about this aspect.

If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Please sign in to rate this answer.
richard todd leroux 21 Reputation points

2020-10-22T11:00:24.057+00:00

This issue persists on one of my Teams: however, it is intermittent on others, which adds to the confusion (response to your Q1 and Q2).

No one else has the same issue (Q3).

The recommendation to sign into Teams web client, I am sorry, but I don't understand. However, I have no problem logging into Teams.

To the last recommendation, I will present this issue to the IT admin group.

Whatever happens, thank you for your kind reply.

Sharon Zhao-MSFT 25,066 Reputation points Microsoft Vendor

2020-10-23T01:04:54.267+00:00

@richard todd leroux ,
I want you to check if you can access to the sub folder properly in web client. If no problem, it should be the desktop client problem.
If you have any other questions on this topic, please feel free to drop us a note.
Have a nice day.

richard todd leroux 21 Reputation points

2020-10-23T01:19:48.917+00:00

Hi Sharon,

I cannot access through the sub folders through the web client.

Sharon Zhao-MSFT 25,066 Reputation points Microsoft Vendor

2020-10-23T01:25:02.027+00:00

@richard todd leroux ,
If so, it can only confirm with IT admin about the configuration.

richard todd leroux 21 Reputation points

2020-10-26T01:23:42.317+00:00

The looping issue has magically disappeared.

I did not contact my IT admin group.

The problem disappeared (working from home) when I switched from a Magic Mouse to an older-style USB mouse.

Thereafter, there were no problems with any mouse used including a Magic Mouse 2, nor with my touchpad.

I am at a total loss and, sadly, I have learned nothing from this experience.

Oh well, at least the problem is no longer.

Thank you again for taking the time to respond to my plight.

Sharon Zhao-MSFT 25,066 Reputation points Microsoft Vendor

2020-10-26T05:21:58.457+00:00

@richard todd leroux ,
Thanks for your sharing.
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Macbook Air 2020 and Teams problems

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