authentication issue Virtual Desktop

Question

Cannot create Azure Virtual Desktop - i am signed in as an Azure user ..

after going into Virtual DeksScreenshot 2023-08-19 at 17.06.14.png

{
  "sessionId": "c715daa2baaa4ab9ab5efdf03cbce28d",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTS16000: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '0a2057a8-149c-40ca-859e-98de032535fb'(Microsoft Azure Marketplace) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
Trace ID: b6f5d0c8-0323-4f25-a409-d5057a219800
Correlation ID: 55699508-3a55-400d-854f-88181c5cedc7
Timestamp: 2023-08-19 14:55:27Z",
      "clientId": "0a2057a8-149c-40ca-859e-98de032535fb",
      "scopes": [
        "a0e1e353-1a3e-42cf-a8ea-3a9746eec58c/.default"
      ]
    }
  ]
}

Answer 1

Hi @Martin Goetz

When you are redirected to sign into the application, you might have an active session that uses a different personal account or organization account or uses a personal guest account.

To check where the issue lies check User account and Identity provider values in the error message.

To resolve the error, sign out from the active session and sign in with a new incognito window or any different browser.

As suggested in the previous answer you can look at this link

If this does answer your question, please accept it as the answer as a token of appreciation.

Answer 2

Hi Martin,

This is a standard error message that user is not allowed to access the resources in a tenant and it seems you are using different account to access AVD, so check the resolutions listed in this article and should be able to fix it - https://learn.microsoft.com/en-us/troubleshoot/azure/active-directory/error-code-aadsts50020-user-account-identity-provider-does-not-exist

Hope this helps.

JS

==

Please accept as answer and do a Thumbs-up to upvote this response if you are satisfied with the community help. Your upvote will be beneficial for the community users facing similar issues.