New outlook Gmail synch issue

Question

Dear Folks

I tried the new preview 'windows mail ' and i added my Gmail ID there. but unfortunately, the mail is not synching there. I check the IMAP is enabled in my Gmail.

I added a personal outlook ID , it worked

I added my work mail account , it worked.

Please help.

Microsoft Outlook Version 1.2023.807.100 (Production).

Client Version is 20230811007.09 .

Answer 1

Hi

Depending on your description, it may be caused by Gmail setup issues, try the following possible methods:

• Check SMTP and other settings in your email client. More information, see: Fix problems connecting your Google account to the Microsoft Cloud - Microsoft Support.
• Enable folders in Gmail to appear in IMAP. Go to Gmail.com > Settings > Labels > Show in IMAP.

In addition,  please kindly understand that New Outlook is still in the preview stage of gradual improvement, for your experience, it is recommended to switch back to classic Outlook. To learn more about the new Outlook for Windows, please check out the latest blog post. You can also click Help > Feedback to provide feedback or other suggestions for improvement. Many features of our current products are designed and upgraded based on customers’ feedback. We sincerely welcome your suggestions, and thanks for your understanding and support!

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