Very frequent disconnections on Azure Virtual machine

Question

Hi

Users are facing very frequent disconnections when they login into AVD, almost for every 10-25 minutes.
Could someone please help us on resolving this issue.

Thanks,

Answer 1

Based on the symptoms described, it is possible that the RDP Listener is misconfigured, which can cause intermittent connectivity issues. This issue is more likely to occur on a VM that uses a custom image. To troubleshoot the issue, you can follow the steps outlined in the "Remote Desktop disconnects frequently in Azure VM" article provided in the context. Additionally, you can review the event logs on your session host virtual machines (VMs) by going to Event Viewer > Windows Logs > Application. Look for events that have one of the following sources to identify your issue: WVD-Agent, WVD-Agent-Updater, RDAgentBootLoader, MsiInstaller. If you need further assistance, you can create a support request or ask Azure community support.

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References:

• Remote Desktop disconnects frequently in Azure VM
• Troubleshoot common Azure Virtual Desktop Agent issues