Azure Form Recognizer returns status 403 forbidden.

James Hinton 20

I am getting a header error message: "x-ms-forbidden-ip" when trying to analyze a document in Power Automate. I am using the Analyze Document for Prebuilt or Custom models (v3.0 API) action. The action was working previously.

Azar 21,230 Reputation points MVP

2023-08-21T15:11:12.2833333+00:00

Hi James

Verify that the IP address from which your requests are originating is not blocked by any firewall rules or IP restrictions on the Azure portal or within the Azure Form Recognizer service settings.
James Hinton 20 Reputation points

2023-08-21T16:37:58.3533333+00:00

Hi Azar,

Thanks for the prompt response. There are no firewall rules in Azure and the Networking setting in the relevant Form Recognizer service is set to "All Networks".
Jimmy Saliba 5 Reputation points

2023-08-21T20:28:20.6033333+00:00

I can confirm that our company/tenant has the exact same issue. Started this morning. I tried regenerating resource keys, checked network setting was set to all, even created a new resource. Same error.
Mario DeSousa 0 Reputation points

2023-08-21T21:16:15.2666667+00:00

Having the same issue as well today. worked on Friday, today it is broken.

2 answers

Azar 21,230 Reputation points MVP

2023-08-21T16:55:14.6266667+00:00

Hi again James

Thanks for confirming that there are no specific firewall rules in Azure and the networking settings for the Form Recognizer service are configured to allow all networks, still, this might have happened due to various reasons like Api, Double-check that you're using the correct API key and endpoint url also Confirm that you are using the correct HTTP request method, these are a few things to consider, I know these are basic things still its good to double check.

If you're still unable to resolve the problem, I recommend contacting Azure Support they can provide expert assistance and help diagnose the issue more thoroughly.

Azure Support

If you find this answer helpful kindly accept and for assistance ping here thanks much.
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James Hinton 20 Reputation points

2023-08-21T18:16:46.1766667+00:00

Thanks Azar. I've tried both API keys. The API endpoint and HTTP request are both embedded in the Power Automate action - I have checked my Form Recognizer connection and it is active. I will contact support. Thanks once agin.

Azar 21,230 Reputation points MVP

2023-08-21T19:46:46.38+00:00

Thanks for your response James, kindly give a thumps up and accept answer if it helped thanks.

Sergei Malynovskyi 1 Reputation point

2023-08-23T09:29:50.08+00:00

James - any luck with support? We're having the same issue as of this week, worked fine last week. We're about to open an issue with support as well but wondered if you already found something out?

Jimmy Saliba 5 Reputation points

2023-08-23T11:00:19.6733333+00:00

We have a ticket started with Microsoft support. No resolution yet.

Jimmy Saliba 5 Reputation points

2023-08-23T11:02:16.86+00:00

Well, I just tried our flow again and it is working now. Guess the issue has been resolved?

Sergei Malynovskyi 1 Reputation point

2023-08-29T11:59:03.9833333+00:00

Yeah, resolved for me as well as of last week ..
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James Hinton 20 Reputation points

2023-08-23T11:01:58.7066667+00:00

Seems like Azure may have been having authentication issues. They seem to have been resolved as I am no longer getting the error.
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Azure Form Recognizer returns status 403 forbidden.

2 answers