Account hacked, support website doesn't help much.

Question

My account got hacked on 22 Aug 2023 1315hrs, have been trying to use the support website to recover my account but it keep insisting I do not have enough information. I only use it for work/minecraft(when it have to get migrated), now I have lost it and they changed all recovery info to the other person's email. I have pictures that I had access to my microsoft account but I have no way of uploading the picture.

I have also years of microsoft codes contacting me to subscribe for stuff and things like that. The new email change to ******@gmail.com.

I also got email that my own email got deleted. Please really help to assist as its my main email and all my workload is inside.

Answer 1

Hi @terrence fan

I'm sorry to hear that your account was hacked. In this case, we recommend you try these suggestions to see if it works for you:

1. Try contacting Microsoft's customer support through their website or phone number. They may be able to help you recover your account.
2. If you have any other email addresses or phone numbers associated with your account, try using those to recover your account.
3. Check your email for any messages from Microsoft about your account. They may have sent you instructions on how to recover your account.

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