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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 93%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWL%3C/text%3E%3C/svg%3E)
最近公司TEAMS ROOM 系统自动升级后，软屏上图标由四个变成了6个。电视机设置了自动关机，早上开电视机后，电视机上无任何信息，TEAMS底图也显示不出来。但大会议室由于有矩阵这种设备，晚上不断电，屏幕虽然关着，但早上显示正常。而无矩阵的小会议室，则主屏上无任何显示；但如果直接拨进会议（或被拉进会议，会议显示正常，退出会议后，屏幕底图也就正常显示啦）
Additional features, settings, or issues not covered by specific Microsoft Teams categories
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi @Wang, Li Hu (EXT) (SHS RE EA CHN)
This may be due to a temporary bug caused by an update.
Please try uninstalling Teams and reinstalling to see if the issue is resolved.
目前电视机使用的分辨率是1920*1080.目前问题也就是下面图片所描述的问题。但我公司使用不断电矩阵的MTR （temas Room）则不存在这问题。我询问的是如何长久解决这问题，而不是出问题后进入会议再退会才出现背景图
Hi @Wang, Li Hu (EXT) (SHS RE EA CHN)
According to the documentation, this is a known issue and Microsoft has not provided a permanent solution to the issue. There is currently no better solution to avoid this issue, and we will let you know if Microsoft fixes this bug in the next update.
Thank you for your understanding.