I have a Microsoft account to which I have linked office 2016, 2019 and 365 licenses?

Question

I have a Microsoft account to which I have linked office 2016, 2019 and 365 licenses?

A S 60

Hello, I have a Microsoft account on which I have 8 licenses of office packages 2016 and 2019 and one license 365. Now I got a new computer and I have to install office 2016, everything worked fine, I logged into the account, found the package, downloaded the installation and everything worked fine, but when starting word it doesn't say 2016 but 365, how to solve it? Because this Microsoft, as far as I can see, only pushes the 365 license and doesn't want me to install 2016 at all?

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Answer 1

AllenXu-MSFT 24,946 Moderator

Hi @A S,

Nowadays, the splash screen appears to mention "365" no matter which version has been installed; this has been reported earlier. The information under File > Account is correct. Confirm the Office version by going to File > Account.

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A S 60 Reputation points

2023-08-28T13:23:49.9133333+00:00

ok, thanks for contacting me, but this is the situation for me, which I am submitting below, what should I do now?
AllenXu-MSFT 24,946 Reputation points Moderator

2023-08-29T07:49:55.02+00:00

@A S,

Please go to https://myaccount.microsoft.com/ >> Subscriptions and post a screenshot here so that I can check the account linked subscriptions for you. And what is the version of Office 2016 you installed, retail or volume licensed? If like what you said, the account is linked to office 2016, 2019 and 365, the office will automatically turn to the newest office 365. I'm afraid there is no way to change it.
A S 60 Reputation points

2023-09-04T13:39:59.7866667+00:00

Ok, office 2016 Home and Business, I have a license, I downloaded the installation from my account, but when it is installed, office 365 appears, not 2016?

Then what can I do there?
A S 60 Reputation points

2023-09-04T13:40:28.5266667+00:00

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I have a Microsoft account to which I have linked office 2016, 2019 and 365 licenses?

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