Issues with Billing

Question

Hello,

I have some unknown charges on my invoice (a lot of resources that doesn't exist on any subscription in my tenant / directory), and I can't open a support ticket, every time I try to open it will just send me to some documentation on how to understand billing and can't go forwarding in getting support, I did read everything but the issue is different.

Is there another way to reach azure support?

Answer 1

Hi,

Please create a new billing support request using my instructions below.

Use this link to start the process:

https://portal.azure.com/#view/Microsoft_Azure_CostManagement/Menu/~/support/openedBy/AzurePortal

Fill out Summary, Problem type, Problem subtype, click Next. There will be a delay, then some recommended solutions will be shown. Do not click on any of the recommended options shown.

In the upper left corner, click Return to support request

Click Next to move to Additional details tab, fill out required information, email/phone, etc., click Next, review details and submit case. After submitting you should receive an automated email with a few minutes and a support engineer should contact you within 1 business day.

Please click Accept Answer if the above was useful.

Thanks.

-TP