Unable to create Azure OpenAI Resource

Question

Unable to create Azure OpenAI Resource

Matt Fuller 0

When attempting to create an Azure OpenAI Service Resource in the Azure Portal under the resource group I created for this purpose, on the last page of the resource creation, the Create button is greyed out and there is a message at the top of the screen that says "Unable to retrieve prices and legal terms". Unable to create the Azure OpenAI resource.

AshokPeddakotla-MSFT 35,951 Reputation points

2023-08-23T04:24:52.43+00:00

Matt Fuller In addition to Saurabh,

Just wanted to confirm if you have applied for access to OpenAI and got it approved earlier? If yes, please see Azure Service Health and check if there is any issue.

Also, Could you try deploying via CLI as a workaround and let me know if that works?

See Create a resource and deploy a model using Azure OpenAI for more details.
Saurabh Sharma 23,841 Reputation points Microsoft Employee

2023-08-24T15:15:22.1333333+00:00

Hi @Matt Fuller ,

Following up as I have not heard back from you. Are you still having issues?

Thanks

Saurabh
Saurabh Sharma 23,841 Reputation points Microsoft Employee

2023-08-31T17:45:42.1433333+00:00

Hi @Matt Fuller ,

Checking in if you are still having issues and needs help on this.

Thanks

Saurabh

1 answer

Your answer

AshokPeddakotla-MSFT 35,951 Reputation points

2023-08-23T04:24:52.43+00:00

Matt Fuller In addition to Saurabh,

Just wanted to confirm if you have applied for access to OpenAI and got it approved earlier? If yes, please see Azure Service Health and check if there is any issue.

Also, Could you try deploying via CLI as a workaround and let me know if that works?

See Create a resource and deploy a model using Azure OpenAI for more details.
Saurabh Sharma 23,841 Reputation points Microsoft Employee

2023-08-24T15:15:22.1333333+00:00

Hi @Matt Fuller ,

Following up as I have not heard back from you. Are you still having issues?

Thanks

Saurabh
Saurabh Sharma 23,841 Reputation points Microsoft Employee

2023-08-31T17:45:42.1433333+00:00

Hi @Matt Fuller ,

Checking in if you are still having issues and needs help on this.

Thanks

Saurabh

Answer 1

Hi @Matt Fuller ,

Thanks for using Microsoft Q&A!!

Sorry for your trouble. Is this a one-time error or you have been seeing this repeatedly.

Can you please try again on a fresh browser session?

Please try to capture browser trace and check if you are seeing any error details. Please let me know if you still see this error and please share screenshot for the same.

Also, can please let me know what kind of subscription you have (PayAsYouGo etc.)? Also, could you please check if your subscription has an account admin linked to it. Please refer to the documentation.

If you're not sure who the account billing administrator is for a subscription, use the following steps to find out.

Open the Subscriptions page in the Azure portal.

Select the subscription you want to check, and then look under Settings.

Select Properties. The account billing administrator of the subscription is displayed in the Account Admin box.

Thanks

Saurabh

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Unable to create Azure OpenAI Resource

1 answer

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