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RDS 2019 LICENSING ISSUE

MCHAM_MAO 156 Reputation points
2023-08-24T00:43:15.6+00:00

Hi

We have several RDS 2019 Host Servers that are part of an RDS 2019 collection.

Within this deployment, there's an RDS Broker that serves both the Broker and Licensing roles. The licensing is currently in good standing, activated, and shows activity for issuing licenses. However, the numbers don't seem to align when considering the total user count, although this issue is separate from our main concern.

The primary problem we have observed is that random users connecting to the servers are receiving a warning stating, "there is a problem with your remote desktop license, and your session will be disconnected in 60 minutes." Yet, when we examine the affected server(s) and run the license diagnosis as an administrator, no errors are detected.

I have begun to manually specify the licensing in the local group policy to see if this will remedy the situation. It's important to note that the RDS deployment has the licensing configured in 'per user' mode.

What steps do you recommend we take to resolve this issue?"

Thank you

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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  1. Karlie Weng 16,431 Reputation points Microsoft Vendor
    2023-08-28T07:37:44.18+00:00

    Hello @MCHAM_MAO

    You mentioned that this problem is affecting random users, does it imply this issue is not tied to any particular user profiles? Did this issue occurred with any pattern?

    Are there any users whose licenses are approaching their expiration date or have already expired? The error message you're seeing might be related to expired licenses.

    Have you checked the event logs on both the RDS broker server and the affected Session Host servers for any related errors?

    In some cases, temporary issues with Licensing can cause errors like this even though the license status is valid, You might consider restarting the Licensing server. This can sometimes clear out temporary issues and restore normal operation.

    Warm regards

    Karlie Weng

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