How to remove authenticator from school account

Thomas Anderson 25 Reputation points
2023-08-24T01:45:53.4133333+00:00

I sign into Office 365 with my school email address. I remember setting up the authenticator app on my phone for this. i do not have the phone anymore and have a new iphone. when i try to change the security settings through my access to office 365, it prompts me to touch a number on the authenticator app on a phone i no longer have. i've been unable to add the account to the new phone and authenticator app because the prompts go to a phone i don't have.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,415 questions
0 comments No comments
{count} vote

Accepted answer
  1. Dave Patrick 426K Reputation points MVP
    2023-08-24T13:09:20.55+00:00

    Well it is whoever administers the school's microsoft 365 system. You couldn't enable MFA only on the user end. Read on here to understand the steps.

    https://learn.microsoft.com/en-us/microsoft-365/admin/security-and-compliance/set-up-multi-factor-authentication?view=o365-worldwide

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.

1 additional answer

Sort by: Most helpful
  1. Dave Patrick 426K Reputation points MVP
    2023-08-24T01:50:19.6033333+00:00

    You'll need the assistance of the school admins to reset the account so a new QR code can be generated with which you can link up the new authentication device with your account.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.