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Auto-Enroll user failed due to user not being authenticated

Max Mulvihill 10 Reputation points
2023-08-24T17:51:02.02+00:00

Hello,

My organization is trying to onboard users into Intune automatically and we are frequently getting errors about the enrollment not working due to the user not authenticating, even though they could sign in into work or school account. We have the MDM User Scope set to all and double checked that the url worked in azure ad, so we are not sure what is going wrong. We are solely using azure ad.

Thank You,

Max Mulvihill

Microsoft Intune Enrollment
Microsoft Intune Enrollment
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Enrollment: The process of requesting, receiving, and installing a certificate.
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  1. ZhoumingDuan-MSFT 17,080 Reputation points Microsoft External Staff
    2023-08-25T03:11:55.66+00:00

    @Onur Tanrıverdi, Thanks for posting in Q&A. 

    From your description, we understand that your organization is trying to automatically enroll device in Intune using user, but get errors due to the user not authenticating.

    I did some research about the issue, here are the settings you can check:

    1. The user has already enrolled the maximum number of devices allowed in Intune.
    2. The device is blocked by the device type restrictions.
    3. The computer is running Windows 10 Home. However, enrolling in Intune or joining Azure Active Directory (Azure AD) is only supported on Windows 10 Pro and higher editions.
    4. The Azure AD setting Users may join devices to Azure AD is set to None, which prevents new users from joining their devices to Azure AD. Therefore Intune enrollment fails.
    5. We noticed that you already have Intune licenses, the auto-enroll also need Azure AD premium licenses, please check the Azure AD premium licenses are assign to users.

    For more information about the issue, please visit the link below:

    Windows user is not authorized to enroll in Intune - Intune | Microsoft Learn

    Moreover, if all above you check are fine and still get errors about enrollment, please go to device and check logs which locate in Event Viewer > Applications and Services logs > Microsoft > Windows > DeviceManagement-Enterprise-Diagnostics-Provider >Admin to see if there’s any related error.

    If there is anything else, feel free to contact me.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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