What are the requirements for recalling emails?

Anonymous
2023-08-25T00:39:07.3466667+00:00

I clicked to recall, but the recall was not successful. Others can still see the email.

Outlook
Outlook
A family of Microsoft email and calendar products.
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  1. SokiGuo-MSFT 22,996 Reputation points Microsoft Vendor
    2023-08-25T02:25:14.36+00:00

    Hi @RthhsFhnty-9236

    To successfully recall a sent message, please check that the following requirements are met:

    • The recipient/sender must have a Microsoft 365 or Microsoft Exchange email account in the same organization. So, for example, a message sent to or from a Hotmail, Gmail, or live.com account can't be recalled.
    • The recipient didn't open the read message or read it with the flag unread.
    • Messages cannot be recalled in Outlook on the web.
    • Messages must not be protected by Azure Information.

    For more details, you can refer to: Recall or replace an email message that you sent - Microsoft Support.

    Hope this helps!


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