What are the requirements for recalling emails?

Question

I clicked to recall, but the recall was not successful. Others can still see the email.

Answer 1

Hi @RthhsFhnty-9236

To successfully recall a sent message, please check that the following requirements are met:

• The recipient/sender must have a Microsoft 365 or Microsoft Exchange email account in the same organization. So, for example, a message sent to or from a Hotmail, Gmail, or live.com account can't be recalled.
• The recipient didn't open the read message or read it with the flag unread.
• Messages cannot be recalled in Outlook on the web.
• Messages must not be protected by Azure Information.

For more details, you can refer to: Recall or replace an email message that you sent - Microsoft Support.

Hope this helps!

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our [documentation] to enable e-mail notifications if you want to receive the related email notification for this thread.

---