Teams Online Background goes black even after adding and selecting a corporate background in settings?

Question

When using Teams online, the selected background (a corporate one we have added) does not stay selected and goes black.

Answer 1

Hello

Before setting up custom meeting backgrounds for your Teams Meetings, check to make sure you have the following items:

• Access to the Teams Premium SKU
• You’re an admin with access to the Teams admin center or you’ve been assigned a customization policy
• You’ve enabled the custom background policy
• Your background images meet the required specifications

If you navigate to Teams Admin Center < Meetings < Customization policies - you can add a theme to customize the look of your organization's Teams meetings with images and colors that represent your organization.

I would say key element here would be to check if Teams Premium SKU is added, if yes make sure to follow the steps mentioned here in order to have custom background within Microsoft Teams.

Please keep me posted if it answers your question.

Answer 2

Hi @Office365 Admin

Uploads custom meeting backgrounds must adhere to the following parameters. Admins can upload:

• PNG and JPEG image formats for their images
• Images with minimum dimensions of 360 px X 360 px
• Images with maximum dimensions of 3840 px X 2160 px
• A maximum of 50 custom background images

Please note: Only end users with a Teams Premium license will see these images in their Background Settings panel.

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