Azure Form Recognizer billing me double the execution

Question

I have a client that needs to process 3000 documents per month. I made a system for them using Azure form recognizer. I created an Azure Logic App that calls the Azure form recognizer model. I noticed that the Metrics double counts the number of calls.

As you can see in my Logic App, I called the Azure form recognizer once and the Azure Logic App was called 10x at 1:06am. So I am expecting 10 Azure Form Recognizer execution calls.

However, I noticed that the Azure Form Recognizer metrics counts the executions as 20?!. So why is it doubling the transaction count?? This is significant as the cost would double..

Answer 1

Hello @Ziggy Zulueta , Thanks for using Microsoft Q&A Platform.

Regarding the metrics, the total calls in the Azure metrics include both analyze calls and get analyze result calls.
Document intelligence is generally billed based on the number of pages that are analyzed.

You can add processed pages filter in the Azure metrics to check the usage and then verify the billing. To calculate billing, try Azure calculator: https://azure.microsoft.com/en-us/pricing/calculator/

If you still face billing issues, I would suggest raising a support ticket in the Azure portal by following this page and then select issue type as Billing: https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/overview

I hope this helps.

Regards,
Vasavi

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