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Possible Virus

Terry Seagert 136 Reputation points
2020-10-22T13:37:04.11+00:00

How do I stop a possible virus? Everything we plug an external drive into any USB port a popup shows asking to upload pictures, etc. it says "keep your memories safe", Top left says camera update.

This is nothing I have seen before, and does not show up on other machines when same external drives are attached.

None of the external drives have a backup program on them.

I have scanned with Hitman Pro, Malwarebytes and of course Defender (which is running) with no results.

How do I stop this?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
11,443 questions
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Accepted answer
  1. Anonymous
    2020-10-22T13:45:40.78+00:00

    I'd try asking for help in dedicated forums over here.
    https://answers.microsoft.com/en-us/protect/forum

    --please don't forget to Accept as answer if the reply is helpful--

    1 person found this answer helpful.
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  1. Terry Seagert 136 Reputation points
    2020-10-22T14:25:52.347+00:00

    Did as you asked - thanks

    1 person found this answer helpful.
  2. Vicky Wang 2,726 Reputation points
    2020-10-23T07:44:54.307+00:00

    Hi,
    I am glad to hear that your issue was successfully resolved.
    If there is anything else we can do for you, please feel free to post in the forum.
    Have a nice day!

    1 person found this answer helpful.
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