Office 365 Admin password reset issue. Recovery email same as admin email

Atiq Malik 0 Reputation points

I have Office 365 admin account and forgot password. When trying to recover/reset password Microsoft is sending verification code to the recovery email but recovery email is the same as admin email I am not able to login to. This is so frustrating. I am not able to contact support because I cannot login to admin account and support is from within O365 admin portal. This is urgent how can I solve this problem? Thanks

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
2,159 questions
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
812 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. JimmySalian-2011 36,446 Reputation points

    Hi Atiq,

    Ideally you should have another account as a backup in case the primary account have issues, it is known as breakfix account. However in this instance if you are the only admin of the tenant the only way to recover is to call up global numbers and provide the ownership and identity proof of the tenant that you own it.

    Hope this helps.



    Please accept as answer and do a Thumbs-up to upvote this response if you are satisfied with the community help. Your upvote will be beneficial for the community users facing similar issues.

    0 comments No comments