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Hi,
I have a Dell Laptop (2016 model) and was using Wi-Fi without any issues on this device. Now, suddenly, the wireless adapter is invisible, cannot find it under control panel, neither device manager, see below:
This particular model has a button on the side for the "Airplane mode", which I have checked already and it's not due to the Airplane mode.
To rule out if, I have done following activities but nothing worked so far:
But Network adapter didn't shows up. Any thoughts?
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Did you installed any program before this problem started?
Have you tried installing Wi-Fi application?
No, no changes were made.
Also, as I said, I have re-installed the Windows and WLAN didn't show up.
Try performing Clean Boot and see if the problem persists?
Have a look at:
@Reza-Ameri it's not boor related issue, or I have no issues with the normal boot. Further, the operating system was re-installed as well, all updates including BIOS and Windows, but no difference.
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I have re-installed the Windows
Make sure the Dell mother board chipset driver has been installed. The chipset allows the operating system to find and use devices integrated into the mother board.
--please don't forget to upvote and Accept as answer if the reply is helpful--
Just checking if there's any progress or updates?
--please don't forget to upvote and Accept as answer if the reply is helpful--
Hi,
No, no progress, all device drivers are up-to-dated. No missing or malfunctioning device under device management.
all device drivers are up-to-dated
Keep in mind the chipset is a prerequisite.
--please don't forget to upvote and Accept as answer if the reply is helpful--
Yes, the Chipset drivers has been installed, see above image.
Sounds good, the pc manufacturer will be your best resource for problems with your hardware.
--please don't forget to upvote and Accept as answer if the reply is helpful--
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@ franco d'esaro most of the task has been checked already, however, some steps not. Will check that out and update here, thanks.
Checked, and it didn't seems to work.
Note: This particular device is out of warranty (5 years old).
But contains all drivers from Dell including chipset and BIOS update as well.
Make sure report this issue through the Feedback Hub app.
Also check with the Dell's support.
Hello,
Here are some steps you can try to fix this issue:
Boot your laptop with Safe Mode and check if the wireless adapter appears in Device Manager. Sometimes, 3rd party software or incorrect driver may have some impact on normal functioning of hardware.
Open Device Manager, click "Action" in the bar and then select "Scan for hardware changes." This will prompt Windows to re-scan for all connected hardware, and it might detect the missing wireless adapter.
In Device Manager, right-click on the wireless adapter (if visible) and select "Properties." Go to the "Driver" tab and see if the option to "Roll Back Driver" is available. If so, try rolling back to the previous driver.
If none of the above solutions work, there's a possibility of a hardware problem with the wireless adapter. In this case, it might be necessary to contact Dell support for further assistance.
