Teams Mobile buttons stop working while on a call.

Kristopher Sanders 1 Reputation point
2020-10-22T12:57:08.08+00:00

Hello All,

I have had reports from one of my end-user in my organization that the Teams Mobile app for iPhone is not working properly. He stated: "For the last week, randomly during team meetings (via iPhone), the menu bar at the bottom of the screen with options for "video on/off; microphone/mute; speaker/phone/Bluetooth; options; hangup buttons" stops working, making me unable to toggle mute/unmute or (if my headset dies), toggle speakerphone features."

I checked with him to confirm his details:

iPhone 11 (currently version 14.1 of iOS)
Teams (version 2.0.23, Build: 1.077.2020100603 (general), Calling Version: 2020.36.01.05)
No physical damage on the device as the section where the buttons are work normally outside of as well as half the time while in the app.

Any idea of what is going on?

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  1. Sharon Zhao-MSFT 25,131 Reputation points Microsoft Vendor
    2020-10-23T02:31:10.7+00:00

    @Kristopher Sanders ,

    Do you try in other iPhones to reproduce these steps?

    Do these buttons show grey?

    Does this issue persist all the time after happened?

    If this issue only happened on the unique user, restart his iPhone and try again.

    If no luck, you could uninstall and reinstall the Teams client. Then, verify if this issue persists.


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