Extremely slow MS 365 response when interacting with SharePoint on-prem?

Keith Vollero 21 Reputation points
2023-08-29T13:55:41.02+00:00

Our agency has recently moved to MS 365 for our Office apps, (Word, Excel), but are still running our SharePoint 2019 on-premises. We are seeing long and frustrating time lags during the editing of documents and spreadsheets. It sometimes takes several minutes to open a file, as the warning 'Contacting the server for information' displays.

Has anyone else seen this, behavior and if so, have you found ways to mitigate it?

NOTE: We have not (yet) configured the hybrid experience for SharePoint. Would doing so alleviate this issue?

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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