Cannot see chat history on Azure openAI web App

Question

Cannot see chat history on Azure openAI web App

Liang Huang 40

On Azure Opean AI studio, I uploaded my own data to build an AI assistant. When I deploy my chatbot to a web App, I select "Enable that chat history". However, I cannot see any chat history on my web App, which is very different from the Tutorial.

Screenshot 2023-08-29 at 17.24.52

                              Image 1: My Web APP, no chat history

MicrosoftTeams-image (12)

               Image 2: picture from the Azure OpenAI tutorial, with chat history

Liang Huang 40 Reputation points

2023-08-29T21:56:10.0033333+00:00
Hi Saurabh,

Thanks a lot for your reply!

I just checked:

I have the correct cosmos DB account information and no error messages in the cosmos DB and web application.

I tried to deploy the web app multiple times and still got the same results.

I guess I should deploy the new app instead of updating the existing app, I will keep you updated.

Best,

LIang
Saurabh Sharma 23,851 Reputation points Microsoft Employee Moderator

2023-08-29T22:07:16.0033333+00:00

Liang Huang Sure. If everything looks correct, can you also check if conversations are getting logged in comosdb container.
Liang Huang 40 Reputation points

2023-08-29T22:10:42.1066667+00:00

Thanks, Sharma

I just checked, and the cosmos DB is empty.

Liang
Saurabh Sharma 23,851 Reputation points Microsoft Employee Moderator

2023-08-29T22:43:42.9333333+00:00

Liang Huang ok. got it. Please let us know how it goes with the new deployment.
Liang Huang 40 Reputation points

2023-08-30T09:57:53.81+00:00

Hi Saurabh, after creating a new web app instead of updating existing web app, the chat history is available now!
Saurabh Sharma 23,851 Reputation points Microsoft Employee Moderator

2023-08-30T17:11:12.34+00:00

Hi Liang Huang,

Great. Thanks for the confirmation.

Thanks

Saurabh

Please do not forget to "Accept the answer" wherever the information provided helps you to help others in the community.

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Liang Huang 40 Reputation points

2023-08-29T21:56:10.0033333+00:00

Hi Saurabh,

Thanks a lot for your reply!

I just checked:

I have the correct cosmos DB account information and no error messages in the cosmos DB and web application.

I tried to deploy the web app multiple times and still got the same results.

I guess I should deploy the new app instead of updating the existing app, I will keep you updated.

Best,

LIang
Saurabh Sharma 23,851 Reputation points Microsoft Employee Moderator

2023-08-29T22:07:16.0033333+00:00

Liang Huang Sure. If everything looks correct, can you also check if conversations are getting logged in comosdb container.
Liang Huang 40 Reputation points

2023-08-29T22:10:42.1066667+00:00

Thanks, Sharma

I just checked, and the cosmos DB is empty.

Liang
Saurabh Sharma 23,851 Reputation points Microsoft Employee Moderator

2023-08-29T22:43:42.9333333+00:00

Liang Huang ok. got it. Please let us know how it goes with the new deployment.
Liang Huang 40 Reputation points

2023-08-30T09:57:53.81+00:00

Hi Saurabh, after creating a new web app instead of updating existing web app, the chat history is available now!
Saurabh Sharma 23,851 Reputation points Microsoft Employee Moderator

2023-08-30T17:11:12.34+00:00

Hi Liang Huang,

Great. Thanks for the confirmation.

Thanks

Saurabh

Please do not forget to "Accept the answer" wherever the information provided helps you to help others in the community.

Answer 1

Saurabh Sharma 23,851 Microsoft Employee Moderator

Hi @Liang Huang ,

Thanks for using Microsoft Q&A !!

I have tried the documentation and deployed the application, and I could see the conversation history is getting saved on the deployed web application.

When you deployed the web app, a cosmosdb resource gets created which helps keeping track of the conversation history. Can you please check if the deployed web application of the portal has the correct azure cosmos db account information under "App Settings". Please refer to the below image - User's image

Have you tried deploying the web application again over the previously deployed web application?

Also, can you please check the activity logs of the cosmosdb account and the web application if you could see any error messages.

Please let me know how it goes.

Thanks,

Saurabh

Bidyut Bhattacharjee 0 Reputation points

2023-11-02T21:14:46.0166667+00:00

Hi, How do I deploy a new app ? I am receiving the same error 'CosmosDB is not working Chat history can't be saved at this time'
Bidyut Bhattacharjee 0 Reputation points

2023-11-02T23:27:59.87+00:00

I figured it out, some launch windows were open , I closed the Open CMD windows and relaunch the Web App

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Cannot see chat history on Azure openAI web App

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