RDP disconnects immediately after connecting.

Question

Having a problem with RDP on one computer in a 7-computer network. All of a sudden RDP has stopped functioning on that computer. It is running Win 10 pro. The same thing happens whether connecting inside or outside the network. It will connect, you can see the connection begin with the connection bar at the top of the blue screen, and then immediately the connection is lost and you are back to the connect screen on the computer trying to establish the connection. I have tried stopping and restarting the Remote services and turning off Windows firewall, neither of which solved the problem. Any suggestions would be greatly appreciated.

Answer 1

Hello @Ben Grant

• Are you able to ping the remote computer successfully from the computer you're connecting from? It sounds more like a network problem. For this connection issue, we may need to network tracing tools like Wireshark to capture network traffic during a failed Remote Desktop connection attempt.
• Have you checked the Event Viewer on both the local and remote computers for any relevant error messages?
• Would this be related to user profile? You can try connecting to the remote computer using a new user account. You can try creating a new user account on the client device and see if the issue persists when connecting from that new account.

Best regards,

Karlie Weng