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Microsoft 365 Family paid subscription: Excel does not have all the features working, Please Help!!

Cindy McHenry 0 Reputation points
2023-08-29T22:03:31.14+00:00

I have had Microsoft 365 for the last 3 years paid subscription and have been able to use all of the apps until today. I have been trying to get my excel spreadsheet to have different fill colors and a few words to be different colors but for some reason the colors will not change. I even had a tech that gained access to my computer to help fix the problem and after an hour with his help it was decided to uninstall the program and reinstall it back on my computer. It is still not working and I have NO CLUE what else to try. I am paying for something right now that I cannot even use. Can anyone please help me use all the features in my Excel? A million thanks in advance.

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
4,364 questions
Excel
Excel
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data.
1,694 questions
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  1. Solace 0 Reputation points
    2023-08-30T00:56:04.9366667+00:00

    There are different versions of Excel, there's that cloud version which is a subscription-based purchase and there's the perpetual purchase which is a singular version.

    The could version receives new features faster, this is because of safe deployment. I have seen instances of this where someone has the perpetual version installed (say from work) and then also purchased the family version. However, doesn't understand why there aren't any updates.

    You were correct to reinstall and ensure you had the right version.

    Next, I would ensure that all the updates are applied. This can be done through the Account menu item | Update Options | Update Now,

    Does the problem exist if you open the spreadsheet in Excel online? excel.office.com, if it does do you have two versions installed? If you look in Add Remove Programs, do you have Excel installed twice (perhaps an older version and the latest version?) You might be opening the old version because it's associated with your xls files. If you do remove the old version.

    Lastly you could try to do a repair, steps located here:

    Here is the link about the detail steps of repairing an Office application: https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b 

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