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Amir Rahimi 0

Hello everyone,

as a company that is active in fintech and uses Azure ML, OpenAI service, we have recently applied for "Modified Content Filters and Abuse Monitoring” as in this way we can proceed regarding our customer data privacy and securities matters. Unfortunately, our request was declined last on 24 July 2023 due to "UNMANAGED CUSTOMER" and since then we could not get more details about managed customers and how to be considered in this category. we have created a ticked, talked to sales experts, etc. but NO ONE could answer us yet!

it would be appreciated if any MS experts in Azure OpenAI Service could help us in this matter.

we use this form:

https://customervoice.microsoft.com/Pages/ResponsePage.aspx?id=v4j5cvGGr0GRqy180BHbR7en2Ais5pxKtso_Pz4b1_xURE01NDY1OUhBRzQ3MkQxMUhZSE1ZUlJKTiQlQCN0PWcu

We are ready to provide more details about this.

Best,

Amir

1 answer

Ramr-msft 17,741 Reputation points

2023-09-01T03:08:44.9766667+00:00

@Amir Rahimi Thanks for the details, This capability for filter modification is offered to managed customers only, as stated in the form itself. I believe it's due to the increased risk of misuse / bypassing responsible AI criteria when filters are modified.

A 'managed customer' refers to the fact that they are on our Managed Account List (MAL). but a managed account should have an account team and thus in MSX it should have an owner.

We would recommend raising support ticket for this.
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Amir Rahimi 0 Reputation points

2023-09-01T08:01:48.2933333+00:00

Hi @Ramr-msft ,
many thanks for more info.
We actually created a ticket as well but MS support said we needed to contact Sales, and Sales arranged another expert after a video call with me and my manager he said we needed to write here!!!!!!!

we are actually not happy about the process and this loop and we would be happy if you just navigated us to the correct source to be informed how to be considered as manage customre status and requirements etc.
could you please share the form you have in your screenshot?

looking forward to hearing from you

Amir Rahimi 0 Reputation points

2023-09-01T08:02:52.82+00:00

Hi @Ramr-msft ,
many thanks for more info.
We actually created a ticket as well but MS support said we needed to contact Sales, and Sales arranged another expert after a video call with me and my manager he said we needed to write here!!!!!!!

we are actually not happy about the process and this loop and we would be happy if you just navigated us to the correct source to be informed how to be considered as manage customre status and requirements etc.
could you please share the form you have in your screenshot?

looking forward to hearing from you

Ramr-msft 17,741 Reputation points

2023-09-01T09:44:34.4233333+00:00

Amir Rahimi Thanks for the details, Here is the link for applying to Access filters.

https://learn.microsoft.com/en-us/azure/ai-services/cognitive-services-limited-access

You can check the status and denial reason via aka.ms/csgating.

Amir Rahimi 0 Reputation points

2023-09-01T09:50:48.9233333+00:00

@Ramr-msft Thanks for info. we first filled out that form you provided and our request was declined.
we tried everything but no clear answer and this is strange! as support by MS is normally very acceptable!
so the last way is the email you mentioned. dont you know anyone with whom can we talk on a call?

Ramr-msft 17,741 Reputation points

2023-09-01T10:19:34.8633333+00:00

Amir Rahimi Thanks for the update, We can't share the contact details publicly as I will not be having your form details. if you are not a managed customer there is no recourse; you will not be approved. Being a managed customer is part of the eligibility criteria for modified content filters.

As mentioned in the Limited Access features We are not able to accept requests to become a managed customer at this time, will be supported in the near future. I have forwarded this to Open AI team to check on this.

Amir Rahimi 0 Reputation points

2023-09-01T10:27:13.69+00:00

i don't need you to share details etc. we just wanted to know what is the requirement and how can a company be considered a managed customer....
we are surprised that no support of Microsoft can share this info with us... a bit disappointing support ...
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