No input field for smart card login

botte messenger 0 Reputation points


I need to connect a corporate website (citrix gateway) which requires login with a smartcard, with a pin number. On my laptop with recently installed windows 11, I have no input field to enter the pin code. On other windows 11 computer, no problem.

I tried to look on internet and found post with users with same problem, but no solutions :-(

This guy says problem was because of an MFA app, I had Authy installed and tried uninstall it without success. I don't have other MFA app to my knowledge.

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"Windows Security" "Smart Card" "Enter your pin"

  • it appears at the normal time where the citrix usually ask for the smartcard pin
  • no input field
  • correct driver installed for smartcard, certificate ok, smartcard working (led blinking on reader)
  • tryed playing with some group policies, like disable smart card plug and play service, no difference.
  • tryed to remove the certificates in certificate manager, same
  • I also have another, minor problem on that computer, I don't know if it's linked, but if I try to mount as a drive my synololgy nas in webdav, it asks for a smartcard, when the login is normally just with username on password. I also searched the reason for this all over internet without success. It seems there is a pb related to smartcard on my computer...

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any idea? maybe some soft I installed or setting I modified, but no idea, and I really need to connect that site for work... Thanks in advance

Windows 10 Security
Windows 10 Security
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Security: The precautions taken to guard against crime, attack, sabotage, espionage, or another threat.
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Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Limitless Technology 42,306 Reputation points

    Hello there,

    Have you enabled the smart card login?

    This article provides some guidelines for enabling smart card logon with third-party certification authorities.

    You can enable a smart card logon process with Microsoft Windows 2000 and a non-Microsoft certification authority (CA) by following the guidelines in this article.

    Hope this resolves your Query !!

    --If the reply is helpful, please Upvote and Accept it as an answer--