OneNote 365 :couldn't install. we're sorry. we can't continue because we weren't able to download a required file

Boopathi Subramaniam 3,191 Reputation points
2023-08-31T10:40:55.1166667+00:00

Hello,

"Microsoft 365 Apps for enterprise" is already installed. I am trying to install OneNote 365 in a device and below message appeared.

Error

I checked that Internet is working in the laptop.

Please help how to fix this issue.

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Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
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  1. AllenXu-MSFT 15,686 Reputation points Microsoft Vendor
    2023-09-01T06:15:03.1933333+00:00

    Hi @Boopathi Subramaniam,

    Found a thread which encounters the same error as yours: https://answers.microsoft.com/en-us/msoffice/forum/all/were-sorry-we-cant-continue-because-we-werent-able/42d831ee-980c-4d83-9534-37ad7e26ff0d, it was fixed by modifying the name of the installation file. Please let us know if this also helps in your scenario. Thanks.


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