Share via

OneNote 365 :couldn't install. we're sorry. we can't continue because we weren't able to download a required file

Boopathi Subramaniam 3,301 Reputation points
2023-08-31T10:40:55.1166667+00:00

Hello,

"Microsoft 365 Apps for enterprise" is already installed. I am trying to install OneNote 365 in a device and below message appeared.

Error

I checked that Internet is working in the laptop.

Please help how to fix this issue.

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
4,364 questions
Office
Office
A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
1,479 questions
OneNote Management
OneNote Management
OneNote: A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.Management: The act or process of organizing, handling, directing or controlling something.
175 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. AllenXu-MSFT 18,441 Reputation points Microsoft Vendor
    2023-09-01T06:15:03.1933333+00:00

    Hi @Boopathi Subramaniam,

    Found a thread which encounters the same error as yours: https://answers.microsoft.com/en-us/msoffice/forum/all/were-sorry-we-cant-continue-because-we-werent-able/42d831ee-980c-4d83-9534-37ad7e26ff0d, it was fixed by modifying the name of the installation file. Please let us know if this also helps in your scenario. Thanks.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments