OneNote 365 :couldn't install. we're sorry. we can't continue because we weren't able to download a required file

Boopathi Subramaniam 3,191 Reputation points


"Microsoft 365 Apps for enterprise" is already installed. I am trying to install OneNote 365 in a device and below message appeared.


I checked that Internet is working in the laptop.

Please help how to fix this issue.

Microsoft 365
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Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
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OneNote Management
OneNote Management
OneNote: A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.Management: The act or process of organizing, handling, directing or controlling something.
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  1. AllenXu-MSFT 15,686 Reputation points Microsoft Vendor

    Hi @Boopathi Subramaniam,

    Found a thread which encounters the same error as yours:, it was fixed by modifying the name of the installation file. Please let us know if this also helps in your scenario. Thanks.

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