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Changing user password

Support MiriamSTL 0 Reputation points
2023-08-31T20:26:32.7266667+00:00

I have a user that needed his password changed so he could connect to our server which is set up using AD credentials. I changed his password in both Azure and O365, but he still can't sign in. Any suggestions?

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. James Hamil 23,216 Reputation points Microsoft Employee
    2023-09-01T18:58:16.3533333+00:00

    Hi @Support MiriamSTL , it's possible that the password change hasn't propagated to all systems yet. Here are a few suggestions to troubleshoot the issue:

    1. Ensure the password change was successful: Double-check that the password change was successful in both Azure and O365.
    2. Wait for propagation: Sometimes, it takes a few minutes for the password change to propagate across all systems. Ask the user to wait for a few minutes and try again.
    3. Reset the password again: If the issue persists, try resetting the user's password again in Azure Active Directory. Make sure to communicate the new temporary password to the user.
    4. Check for synchronization issues: If you're using Azure AD Connect, ensure that the password synchronization is working correctly between your on-premises Active Directory and Azure AD.
    5. Enable self-service password reset: Consider enabling self-service password reset for users, so they can reset their passwords without administrator intervention.

    Please let me know if you have any questions and I can help you further.

    If this answer helps you please mark "Accept Answer" so other users can reference it.

    Thank you,

    James

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