The webGL model cannot be loaded on edge ! !

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The webGL model cannot be loaded on edge ! !

鑫陈 0

Starting from June this year, I have been unable to render any models on Microsoft Edge. I've tried restarting, reinstalling, disabling all plugins, switching GPU rendering in edge://flags/, changing all possible related settings, but to no avail!!!!! I'm using the latest version of Microsoft Edge stable release on macOS 13.
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Anonymous

Hi @鑫陈,

Tested on macOS Ventura 13.4.1 and latest version of Microsoft Edge (116.0.1938.62), but unfortunately, I'm not unable to reproduce this issue. You can follow these steps to troubleshoot this issue:

Toggling Use hardware acceleration when available in Edge settings.
Cleaning all the cookies and cache.
Disable all Edge extensions. (If the plugins you've mentioned mean Edge extensions, you can skip it)
Test on another local Edge profile.
Test in InPrivate mode.
Test on Edge Insider channels like Edge Dev and Edge Canary.
Test on other browsers like Chrome.
Test on another macOS device if possible.

Meanwhile, you can report this issue to Edge Dev Team by sending feedback in Microsoft Edge (Alt+Shift+I). If it is a Microsoft Edge issue, the Dev Team will be working on a solution accordingly.

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Best Regards,

Shijie Li

鑫陈 0 Reputation points

2023-09-01T08:13:01.8966667+00:00

Thank you for your response. I tried to reproduce the issue following your steps:

Step 1: I enabled hardware acceleration, but it couldn't load. Step 2: I cleared the cache and cookies for all websites, but it couldn't load. Step 3: I disabled all extensions, but it couldn't load. Step 4: I logged out of the current user profile, but it couldn't load. Step 5: I tried InPrivate mode, but it couldn't load. Step 6: It successfully loaded in Edge Canary. Step 7: It successfully loaded in Chrome. Step 8: I don't have any additional Mac devices.

The conclusion is that the model can load in Edge Canary and Chrome, but I would like to use the stable version. I have tried uninstalling and reinstalling, but it didn't work.
Anonymous

2023-09-01T10:05:09.37+00:00

Hi @鑫陈,

Since it works in Edge Canary, we can expect that a fix is on the way to Edge Stable (Or it is just regression in Edge Stable). Sending feedback is IMO the best way to require a solution for Edge Stable to be delivered as soon as possible.

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The webGL model cannot be loaded on edge ! !

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