Unknown USB device (device descriptor request failed)

雪飞 张 20 Reputation points

The USB-connected printer reports an error, the previous USB device connected to this computer is not working properly, and Windows does not recognize it.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. Limitless Technology 41,906 Reputation points


    Thank you for your question and reaching out.

    Please try to change Printer USB cable and connect this Printer to different USB port from Computer side.

    Also , Do you see any Amber Lights or Printer or any Error on Printer dashboard.

    --If the reply is helpful, please Upvote and Accept as answer--

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  2. Ian Xue (Shanghai Wicresoft Co., Ltd.) 22,276 Reputation points Microsoft Vendor

    Hi 雪飞 张,

    The issue is usually due to a hardware malfunction. Please connect your printer to other computers and see if it can be recognized normally. If not, you need to contact the printer manufacturer.

    Best Regards,

    Ian Xue

    If the Answer is helpful, please click "Accept Answer" and upvote it.

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