Unknown USB device (device descriptor request failed)

雪飞 张 20 Reputation points
2023-09-01T05:41:51.4+00:00

The USB-connected printer reports an error, the previous USB device connected to this computer is not working properly, and Windows does not recognize it.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. Limitless Technology 41,906 Reputation points
    2023-09-01T09:01:49.89+00:00

    Hello

    Thank you for your question and reaching out.

    Please try to change Printer USB cable and connect this Printer to different USB port from Computer side.

    Also , Do you see any Amber Lights or Printer or any Error on Printer dashboard.

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  2. Ian Xue (Shanghai Wicresoft Co., Ltd.) 22,276 Reputation points Microsoft Vendor
    2023-09-21T10:41:26.8733333+00:00

    Hi 雪飞 张,

    The issue is usually due to a hardware malfunction. Please connect your printer to other computers and see if it can be recognized normally. If not, you need to contact the printer manufacturer.

    Best Regards,

    Ian Xue

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