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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 60%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFI%3C/text%3E%3C/svg%3E)
We see that FSLogix moves Files from: C:\Users\markus-test\AppData\Roaming\Adobe
to: C:\Users\local_markus-test\Adobe what it shouldn't do / what is wrong...
C:\Program Files\FSLogix\Apps>frx list-redirects
Active redirections
\Device\HarddiskVolume4\Users\markus-test => \Device\HarddiskVolume5\Profile
\Device\HarddiskVolume4\Users\markus-test\AppData\Roaming\Microsoft\Protect => \Device\HarddiskVolume4\Users\local_markus-test\AppData\Roaming\Microsoft\Protect
\Device\HarddiskVolume4\Users\markus-test\AppData\Roaming\Microsoft\Credentials => \Device\HarddiskVolume4\Users\local_markus-test\AppData\Roaming\Microsoft\Credentials
\Device\HarddiskVolume4\Users\markus-test\AppData\Local\Microsoft\Credentials => \Device\HarddiskVolume4\Users\local_markus-test\AppData\Local\Microsoft\Credentials
\Device\HarddiskVolume4\Users\markus-test\AppData\Local\Microsoft\Office\16.0\OfficeFileCache => \Device\HarddiskVolume4\Users\local_markus-test\AppData\Local\Microsoft\Office\16.0\OfficeFileCache
\Device\HarddiskVolume4\OneDriveTemp\S-1-5-21-553229331-1912053707-2806385023-176174 => \Device\HarddiskVolume5\ODTemp
\Device\HarddiskVolume4\ProgramData\Microsoft\Search => \Device\HarddiskVolume5\SearchRoot\Search
\Device\HarddiskVolume4$RECYCLE.BIN\S-1-5-21-553229331-1912053707-2806385023-176174 => \Device\HarddiskVolume5\PROFILE_RECYCLE.BIN
Operation completed successfully!
C:\Program Files\FSLogix\Apps>frx list-rules
No rules
GPO Settings
DeleteLocalProfileWhenVHDShouldApply: 1
Enabled: 1
FlipFlopProfileDirectoryName: 1
FoldersToRemove: empty
PreventLoginWithFailure: 1
PrieventLoginWithTempProfile: 1
RoamSearch: 1
SetTempToLocalPath: 1
VHDLocations: set to our Fileserver
VolumeType: vhdx
ExcludeFolderRedirections:
3|AppData\Roaming\Microsoft\Protect\
3|AppData\Roaming\Microsoft\Credentials\
3|AppData\Local\Microsoft\Credentials\
0|AppData\Local\Microsoft\Office\16.0\OfficeFileCache\
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 26%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
I might have the same issue. Just started recently too, What version of FSLogix are you using. We are (Version 2.9.7979.62170) its oldish but had no reason to update and introduce unknowns.
Stephen
Hi
We are using 2.9.8440.42104. I tested also the latest version 2.9.8612.60056. The problem still ocure..
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 56.00000000000001%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDF%3C/text%3E%3C/svg%3E)
Hi
We have the same probleme here
We have an open ticket with Adobe
Please, we keep informed on this thread
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 13%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
This now appears to be fixed in the latest version of Core Sync (renamed "Adobe Content Synchronizer"): 6.6.4.2.
Not all of our clients seem to be updating to this version but the ones which have can use fonts again and presumably the others will catch up. It seems like Adobe fixed it along with the double byte username issue if you look at the last post on this thread: adobe.ly/48acuMT
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 78%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
I had a couple of calls with Adobe last week and they confirmed that this is now fixed with Core Sync version 6.6.4.2.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 53%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
That's fantastic. Thanks for the update.
Thanks for the update
Thanks for the Update
The Problem is solved!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 68%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELT%3C/text%3E%3C/svg%3E)
Hello,
Thank you for your question and for reaching out with your question today.
Please work through the following suggestions:
If the reply was helpful, please don’t forget to upvote or accept as answer.
We are having the exact issue with latest version of FSLogix.
@Stephen Stowell Could you please share the location where we can copy the required fonts? At least we can unblock our users.
I will see if I can go back to an older version of FSLogix to see when it was last working and then open a case with Microsoft.
Thank you for this input:
Check your FSLogix rules and configurations, especially any exclusion rules. Ensure that there are no rules redirecting Adobe-related folders to the incorrect location.
=> we have no redirection rules for Adobe-related folders..
C:\Program Files\FSLogix\Apps>frx list-redirects
Active redirections
\Device\HarddiskVolume4\Users\markus-test => \Device\HarddiskVolume5\Profile
\Device\HarddiskVolume4\Users\markus-test\AppData\Roaming\Microsoft\Protect => \Device\HarddiskVolume4\Users\local_markus-test\AppData\Roaming\Microsoft\Protect
\Device\HarddiskVolume4\Users\markus-test\AppData\Roaming\Microsoft\Credentials => \Device\HarddiskVolume4\Users\local_markus-test\AppData\Roaming\Microsoft\Credentials
\Device\HarddiskVolume4\Users\markus-test\AppData\Local\Microsoft\Credentials => \Device\HarddiskVolume4\Users\local_markus-test\AppData\Local\Microsoft\Credentials
\Device\HarddiskVolume4\Users\markus-test\AppData\Local\Microsoft\Office\16.0\OfficeFileCache => \Device\HarddiskVolume4\Users\local_markus-test\AppData\Local\Microsoft\Office\16.0\OfficeFileCache
\Device\HarddiskVolume4\OneDriveTemp\S-1-5-21-553229331-1912053707-2806385023-176174 => \Device\HarddiskVolume5\ODTemp
\Device\HarddiskVolume4\ProgramData\Microsoft\Search => \Device\HarddiskVolume5\SearchRoot\Search
\Device\HarddiskVolume4$RECYCLE.BIN\S-1-5-21-553229331-1912053707-2806385023-176174 => \Device\HarddiskVolume5\PROFILE_RECYCLE.BIN
Operation completed successfully!
C:\Program Files\FSLogix\Apps>frx list-rules
No rules
In Adobe Creative Cloud Desktop, go to Preferences or Settings and check if you can manually set the font sync folder path to the correct location.
in Adobe Creative Cloud Desktop there is no option to set a path for fonts
Review your Group Policy settings related to FSLogix. Ensure that there are no conflicting policies or settings causing the folder redirection issue.
=> our FSLogix realated GPO options:
DeleteLocalProfileWhenVHDShouldApply: 1
Enabled: 1
FlipFlopProfileDirectoryName: 1
FoldersToRemove: empty
PreventLoginWithFailure: 1
PrieventLoginWithTempProfile: 1
RoamSearch: 1
SetTempToLocalPath: 1
VHDLocations: set to our Fileserver
VolumeType: vhdx
ExcludeFolderRedirections:
3|AppData\Roaming\Microsoft\Protect\
3|AppData\Roaming\Microsoft\Credentials\
3|AppData\Local\Microsoft\Credentials\
0|AppData\Local\Microsoft\Office\16.0\OfficeFileCache\
Make sure that you are using the latest version of FSLogix, as updates may contain bug fixes or improvements that address such issues.
we use the latest version (2.9.8612.60056)
As a troubleshooting step, you can temporarily disable FSLogix to see if Adobe Creative Cloud Desktop functions correctly without it. This can help isolate the issue.
if FSLogix is disabled or uninstalled then the font synchronization working fine in CC Desktop Client..
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 93%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAN%3C/text%3E%3C/svg%3E)
Did you ever get this resolved? We are having the same issue.
We engaged Adobe (My colleague was on the phone for hours with them) they are very quick to point out they don't support virtualized environments "But will help" We are convinced they changed something after the big outage with fonts sync a few weeks ago... No solution from them yet. We had our designers work off a master indd file to seed a set of fonts from them to use, so we went to a machine where it worked and found where the fonts were hiding and then put them in the proper adobe fonts folder. Not a FIX for Activating fonts you want, but at least got people working again.
As we are experieincing the same issue, I had a few questions regarding your current work around. For the master indd file, did you use a non FSLogix profile to build it and add the fonts, then open it in an FSLogix machine, search for the fonts, and move them to the correct Adobe folder? If so, do you happen to know where they were hiding and where you put them? Any help is appreciated.
@andrew
we don't have a solution for this problem..
I'am suspect that Adobe will provide a solution for this Problem. The error is caused by an unwanted redirect in FSLogix. If you switch off FSLogix, the synchronization of the fonts will work
We are having the exact issue with latest version of FSLogix.
@Stephen Stowell Could you please share the location where we can copy the required fonts? At least we can unblock our users.
I will see if I can go back to an older version of FSLogix to see when it was last working and then open a case with Microsoft.
Deleted
Copy the Numbered files out of here. Rename the files to .OTF
C:\Users'USERNAME'\AppData\Roaming\Adobe\CoreSync\plugins\livetype\
This is not solution, but allowed the designers to continue as we have a large Production Farm of VM's, and every person that signs onto this farm has an Adobe account.
We wait in anticipation that Adobe will fix it....... I restored a backup (pre windows updates) and as soon as the Adobe cloud updates it breaks.
Thanks @Stephen Stowell I tried this but its still not working for us.
Here is what I did -
Please let me know if you have any clues.
Meanwhile, I downgraded FSLogix to a couple of versions behind (2.9.8111.53415), but Creative Cloud still showing the same 'Loading Fonts' UI forever, so this is clearly an Adobe issue as you mentioned.
Once you renamed, the files to .OTF you could double click on them and see that they were fonts?
Where did you put the fonts? C:\Program Files\Common Files\Adobe\Fonts\ ?
@Stephen Stowell No, I can't open them as fonts and that could be the problem, but not sure why. Please see attached.Screenshot_15.png
Update: It worked fine when I renamed from the subfolder named 'r'.
Thank you very much Stephen. Appreciate your help!
Deleted
Has anyone tried with the update to creative cloud released yesterday?
We tried the update today and still the same result. Spinning wheel on fonts.
I can confirm that we have started to remove the fonts from local (our work around) and with Adobe Content Synchronizer 6.6.4.2 & fslogix everything is functioning as expected, only some of accounts are getting presented this update but there is light at the end of the tunnel.
The last CC update solve the issue for us
Creative Cloud 6.0.0.571